Reply by Empire Today

Dear Kelli,
Your satisfaction is important to us and we are happy to know that since your post, your concerns have been addressed to your satisfaction. If you continue to have questions and/or concerns please email us at customersupport@empire-today.com.
Thank you.
-ET Customer Support
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My experience with Empire Today has been horrible. They came to install my carpet on Monday March 13, 2017.

They had to come back and finish the carpet and they didn't show up until three days later. Then they put all the old carpet and padding out on my curb. They did not cut it up and I had paid for them to remove it. It has now been over a week and the old carpet is still laying on the side of my curb.

My trash company will not take it because it is just sitting in huge piles. They offered to refund my charge for them taking the carpet and they said they would cut it up for me. No one has ever showed and now I am going to have to cut it up after it has sat there in the rain for over a week. Then I am going to have to pay my trash service to pick it up.

I have called every day and spoke to customer service. I have spoke to Craig Cline the Installation Coordinator, Vincent Storm the Installation Manager, Edgar the Supervisor of Call Center and I have left messages with Diane and Matt with no return call. Needless to say I can't believe I paid over 3000 for this service. I will never recommend their service to anyone I know.

This has been the worst service I have ever received from anyone. It is sad when upper management won't even call you back.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: I want the old carpet removed from my property and I want money taken off. .

I didn't like: Enitre dealing - never again.

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