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Update by user Oct 04, 2020
Empire contacted me to offer a courtesy re stretch of the rug. I explained the buckling was not the only issue and that the rug looks horrible.
They told me for $1000 more they will upgrade my rug to one of better quality. What!
I already spent $8000 on what I was told was a quality product! I refused these resolutions
Original review posted by user Sep 04, 2020
I spent quite a bit of money with Empire today to install a rug in my large living room and hallway and laminate floors in my bar, dining room and entry way. The salesperson assured me i was getting a high quality product that had a 30 year warranty.
After specifically addressing matting and buckling, because this was a concern after seeing bad rugs. He assured me that would not happen and I was purchasing a quality product that the company stood behind. After 8 months the rug began buckling and matting down. It was brand new and it looked like it was a 30 year old rug.
I'm utterly embarrassed to have company over. I'm immaculate with my home and there is very little traffic in the area. I'm still paying payments on something that I'm ashamed of. After many unanswered calls and reporting to BBB, I was told that I would need to have the rug professionally cleaned and as a courtesy they would restretch it.
This is utterly ridiculous and will not solve the problem. The rug needs to be replaced! Not to mention I have large furniture that would need to be moved TWICE in order to do this. I run a busy medical practice and have children and this is a huge inconvenience for something that most definitely will not solve the problem.
I've had several flooring companies come out to get opinions and every one agrees this is disgraceful! I will never recommend them to friends, family, colleagues or patients.
And I will continue to write reviews online to warn everyone to run from this company! Their products are HORRIBLE and their customer service is even worse!
User's recommendation: Avoid this company. They will not stand behind their products.
Product or Service Mentioned: Empire Today Carpet Installation.
Preferred solution: Deliver product or service ordered.