lament cheap peeling, rug unraveling in few areas. laborer was terribly inexperienced left work incomplete, empire told us to fix it ourselves. We have called and emailed Empire since December January for someone to come here and look at the carpeting and flooring. First rep. never showed up. One rep. told us service calls are 75.00, not true. It was a email phone tag for a while, I emailed them last June 3 stating I want action now or I will take action I haven't heard anything. CarpetPaladino Style Espresso Area Front RoomLaminateSimply Living QTR Oak Style Quiet Walk
Product or Service Mentioned: Empire Today Laminate Flooring.
Reason of review: almost all of the above.
Preferred solution: Full refund.
Empire Today Pros: Were quick to install.
Empire Today Cons: Communication, Quality of the job, Customer service.