We purchased over $10,000 in flooring from Empire Today in late summer of 2015. We started having issues with the Ceramic tile within just a few months due to poor installation, I contacted Empire Today warranty to place a service request for the grout cracked in the master bathroom so they sent the installing company out to make the repair.
The installing company attempted to make a "cut corners" repair due to coming unprepared and used grout on our concrete slab rather than thin-set (this was of course unknown to me at the time) to reset the repaired tile however the repaired tile popped completely loose again less than 2 hours after the repairman left our house. I had to threaten to contact an attorney to get Empire Today to send someone else out to make a proper repair on the tile, which I was told by the repairman that the grout being placed on our concrete slab by the original installers has now caused damage to the the slab. Now we're having issues with the laminate flooring in the living room popping up and separating at the seams. We've attempted to get this repaired for almost 6 weeks now and have been given multiple appointments on various Saturdays however the installing company does not show up for those appointments.
I've left voice mails for the installation manager, Kevin Haynes, as well as others in management but have not received any response from anyone regarding these issues.
We've moved all furniture out of our living room so repairs could be made for two Saturdays in a row as we've had previously scheduled repairs made a week in advance however the repairmen have not showed up on either occasion then we've had to move all the furniture back again due to NO SHOW. We've now been left with no other option at this point than to hire an attorney as Empire Today is not honoring their warranty.
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I didn't like: Horrible customer service, Poor follow up on installation, No show installation, Craftsmanship, Lack of integrity.