Reply by Empire Today

Hello Keith,
We never want our customers to be disappointed in our services and regret that your experience was not a great one. We understand that your order was cancelled. If you continue to have questions or concerns please contact us at
Thank you.
Antioch, California
1 comment

After multiple attempts to have carpet installed, and spending now around 6 hours within 3 days trying to resolve the existing issues, I cancelled my order and have filed multiple complaints against Empire. I was lied to, hung up on, and given a great deal of misinformation.

I wouldn't recommend this company to anyone, and I'm curious how they are even still operating given the numerous complaints I have found with the same issues. I went as far as talking with their cooperate office and after multiple conversations nothing was resolved and I have scheduled with another company to have my carpet installed.

This has been the worst customer experience I have ever had, and it was consistent in every level of their organization.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

  • Horrible Customer Satisfaction
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Hello Keith,

We have read your review and are sincerely sorry to hear that your Empire experience was not a great one. We never want our customers to be disappointed in our service, and we will be contacting you tomorrow to discuss the situation in more detail.

Thank you for your patience.

-Empire Customer Support