Reply by Empire Today

Lindsay, it’s disappointing to hear about the issues you’ve experienced with your product post-installation. We can assure you that we provide only quality, name-brand products, and we are committed to addressing any concerns that our customers have. We will have someone from our customer service team reach out to you soon to discuss this issue.
Author's
Norcross, Georgia
0 comments

We have carpet that was installed by Empire Today about 3 years ago.My first complaint is that they ruined the kitchen floor--which they weren't supposed to even touch!

When they took off the divider between the kitchen and living room, they managed to somehow make the linoleum shrink! Secondly, they told us our carpet was stain resistant. They were WRONG! We've got so many spots that have not come up even with professional cleaning.

My husband and I have called several times and been given the run-around.

I want my carpet replaced!It shouldn't look this bad after only 3 years.

Monetary Loss: $3000.

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