I spent over an hour on the phone with Empire today concerning a missed apointment. 46 of those minutes were spent on hold .. listening to crappy music. I hung up the phone feeling more annoyed and upset then I started. There was NO record of an appointment for an additonal estimate. The appt that they had set for installation was 2 weeks down the road!
No one had answers for me. No one knew how to get someone out there ASAP. No one cared that we had cancelled ALL weekend plans in order to be home for the rep that NEVER showed.
Needless to say ... i canceled the order. I want a company that stands behind their product and cares about customers ... Empire didnt do either thing for me today. I received NO answers an NO compensation.
Product or Service Mentioned: Empire Today Installation.