Reply by Empire Today

We apologize for the inconvenience that this may have caused you. The situation you described is not how we handle our scheduled appointments or customer service. As a member of the Customer Service Management Team for Empire, I am sorry your experience did not meet your expectations. Customer satisfaction is extremely important to us. Since we don’t have any retail stores, our in-home appointments are the only way for us to show consumers our products and world-class service. We know our customers are very busy and we take the appointments very seriously. I would like to have the opportunity to speak with you so we can follow back and address the situation with the representatives involved. Since we do not have your contact information, if possible, would you please contact us so we can provide you a resolution, please feel free to email us at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Portland, Oregon

I spent over an hour on the phone with Empire today concerning a missed apointment. 46 of those minutes were spent on hold .. listening to crappy music. I hung up the phone feeling more annoyed and upset then I started. There was NO record of an appointment for an additonal estimate. The appt that they had set for installation was 2 weeks down the road!

No one had answers for me. No one knew how to get someone out there ASAP. No one cared that we had cancelled ALL weekend plans in order to be home for the rep that NEVER showed.

Needless to say ... i canceled the order. I want a company that stands behind their product and cares about customers ... Empire didnt do either thing for me today. I received NO answers an NO compensation.

Product or Service Mentioned: Empire Today Installation.

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Something like that happened to me,but the salesmen called and told me he would be an hour and a half late for our appointment. When he got got her there was no where to park because of construction and if I wanted to make another appointment I told him NO THANK YOU. Good thing I did.


Thank you for bringing your appointment experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.