Reply by Empire Today

Dear Lindsey,
Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com.
Thank you.
Author's
Orlando, Florida
1 comment

We were told by the salesperson that we would have our carpets installed in one day.The one worker did not show up until noon the first day and we are in day 3 and no one has even shown up to finish.

The job done looks horrible. There are seems everywhere that don't match. I called customer service and they tried to issue a $75 for the inconvenience. They have no installers to finish the job and are not even sure when they come come out.

We are canceling the payment to Empire on American Express.Do not use them.

Review about: Empire Today Flooring Installation.

Reason of review: Bad quality.

Monetary Loss: $2700.

Preferred solution: Full refund.

I didn't like: Sales person tactics, Way the installation went and the end product.

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ETCustomerSupport
#1187654

Dear Customer,

We have read your review and sincerely regret that your installation was not completed as scheduled.We want to help address your concerns, but unfortunately are unable to locate your account with the information given.

Please contact us at customersupport@empiretoday.com for further assistance.

Thank you.

-ET Customer Support

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