Reply by Empire Today

Dear Scott,
We regret to hear that you were unsatisfied with your experience. We are aware that since your post, we have addressed your concerns. For future inquiries please contact us at customersupport@empiretoday.com.
Thank you.
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Schenectady, New York
1.6
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2 comments

We purchased a full house of new carpets and laminate floor with a 20 year warranty.Only 3 months after installation, the entire upstairs carpet looks like it has been through 50 years of walking!

It is matted down everywhere and fibers are coming apart. After calling customer service, they stated they would look into it and get back to us by the end of the week. We called twice a week to find out what the verdict is.

Finally, after a month, they returned our call and said our claim was denied!

So, I think the next step is the better business bureau.Empire is not worth it, spend a few more dollars and don't go through what we're going through.

Review about: Empire Today Carpet Flooring.

Reason of review: Bad quality.

Monetary Loss: $3400.

Preferred solution: Full refund.

I didn't like: Quality, Communication.

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Comments

ETCustomerSupport
#1147374

Hello,

Thank you for making us aware of your experience.We want to help, but are unable to find your account with the information given.

Please contact customersupport@empiretoday.com, so we can address your concerns.

Thank you.

scottdanni
to ETCustomerSupport #1150387

I tried contacting customer service (again) several times in the last week.I've received no response (again).

Your customer service is very bad and seems non-existant most of the time.

If you really want to find my account and purchase you can.

I'm the only one with this name in this area.If you look a little harder I'm sure you'll find it.

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