This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.Verified Reviewer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
I do not have time to write out another lengthy complaint. The flooring was installed in 2/21 and by 6/21 it was coming apart, bowing, and ripping apart.
For the past 6 months, since our first phone call to Lori Simich on 6/22 we have submitted photos, had repairmen out who stated all the flooring was bad, been contacted by Wayne Gray who verified with the repairmen the flooring was bad, sent out an inspector Randy, who visited for 8 minutes on 11/16, and now we have been ghosted. I call in all the time, but the last contact we had was from Randy on 11/16/21. The CSR's and myself leave voicemails and emails for Wayne and Lori, but we get no response. Our floor sits damaged and some of it sits not reinstalled by the repairmen because they said do not worry about it cuz they are replacing it.
$7000 for flooring that looks horrible. Thanks Empire!!!!
User's recommendation: Avoid a once proud name in flooring!!!
Preferred solution: The flooring and trim replaced as promised. Also, some remodeling work might need to be redone and we would like compensation for that as well..
Location: 1596 Windsong Drive, Heath, OH 43056