Reply by Empire Today

Dear Gregory,

We live by the Golden Rule, and treat our customers the way we want to be treated. We strive to provide the best quality service possible.

We appreciate you bringing your concerns to our attention, and apologize for the miscommunication that you’ve received. We’ll review your concerns, and will be in touch with you shortly to discuss your experience.

Thank you,
-ET Customer Support

My family and I called for a free estimate back in February , we where told that ALL NEW customers would get $500.00 off their orders if they never order from Empire before. We had a very nice salesman named Tony come to our house and he gave us a price for the flooring.

I called back and was told that NO ONE AT EMPIRE ever heard of this offer and spoke to a supervisor named Jennifer and I felt like I was speaking to a stonewall and she promise to investigate this matter and get back to me and I never heard back..... I wrote to to the CEO Mr. Weinberger and my letter was thrown in the garbage. I must have spoken to about 10 lost souls at this lying company.

I spoke from executives down and never heard back. My advice to the public is stay away from this company of lairs and a company who will not back up their claims or products. Go to Home Depot or Lowe's you will have a company that will support their customers and will you never be treated like garbage.

My friends advised me to report this matter to the Attorney General's office of New York and the BBB and Consumers Affairs dept. Empire Carpets are crooks...Shocked

Product or Service Mentioned: Empire Today Estimate.

Reason of review: Poor customer service.

Monetary Loss: $3200.

Preferred solution: The pubic to they are crooks.

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