Reply by Empire Today

As a member of Empire and the Customer Service Team, I am sorry your experience did not meet your expectations and truly want to ensure you are satisfied with your products and installation. Thank you for bringing this to our attention as we want to hear about anything that goes wrong and work with each customer to reach a resolution. Making improvements to your home is an important and big decision and we understand that it can be frustrating to have somebody come back several times to correct a problem that should have been finished the first time. I would like the opportunity to speak with you about your experience and any concerns you may have regarding our company. Since I do not have contact information to reach you, please email me at or call me at 888-588-2315 x4195. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Winter Park, Florida

First off we had our carpet installed and the crew did not speak English. Seams were left open and frayed, so I called back and told the Manager not to send the same crew.

Same crew came, same results. Sent 2nd crew, again no English and fixed 2 of 3 seams. Called, GM sent "best crew", 1 spoke broken English, didn't repair and still waiting response. Called today and I am supposed to get call in 24 hours.

Do not buy from Empire, the biggest and expensive mistake I made.

The only response I got from the GM about employing Spanish speaking installers is that "It's the only ones I can find". GM also stated that the first crew was fired.

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