First off we had our carpet installed and the crew did not speak English. Seams were left open and frayed, so I called back and told the Manager not to send the same crew.
Same crew came, same results. Sent 2nd crew, again no English and fixed 2 of 3 seams. Called, GM sent "best crew", 1 spoke broken English, didn't repair and still waiting response. Called today and I am supposed to get call in 24 hours.
Do not buy from Empire, the biggest and expensive mistake I made.
The only response I got from the GM about employing Spanish speaking installers is that "It's the only ones I can find". GM also stated that the first crew was fired.