Reply by Empire Today

Mr. Paduchowski, I have read your post and was able to locate you account information in our system. It is my understanding that we have mailed your deposit refund check and you should be receiving it soon. I truly apologize for any miscommunication or misunderstanding as to the process for canceling an order and receiving your deposit refund. If you have additional questions or concerns, please do not hesitate to contact me directly. I can be reached at customersupport@empiretoday.com or call 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
Author's
Commerce Township, Michigan
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I signed a contract to have empire replace the linoleum in my kitchen with ceramic tile.I was given a price of $5218 and I agrred.I gave him a deposit of $2608 on july 29,2010.I cancelled that install the next day and have been waiting nearly 3 weeks for my refund.I have been told the check was mailed out 10 days ago and it would take 7 to 10 days,I was told the check was lost and it was mailed out yesterday and today I was told the check was just cut and will be in the mail today.The customer service people are heartless liars and this company has done nothing for me but keep my money for to long and lie to me repeatedly.I'm considering looking into a class action lawsuit against them for price gouging misrepresentation and unfair buisness practices.Email me if your interested in getting this companies attention at randyp910@yahoo.com

Review about: Empire Today Installation.

Monetary Loss: $2608.

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