Reply by Empire Today

Dear Cynthia,
We are disappointed to hear that you were not satisfied with your experience. Per your request we have since cancelled your order and processed your refund. For any future inquiries please contact us atcustomersupport@empiretoday.com.
Thank you.
Author's
Brooklyn, New York
2.9
Details
Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Turnaround Time
Value for money
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0 comments

The installer came installed the carpet went great.Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job.

The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day after order was placed put so much added stress.

HORRIBLE BUSINESS PRACTICE.WILL NEVER DEAL WITH THEM AGAIN NOR RECOMMEND THEM!!!!!!!

Review about: Empire Today Flooring Installation.

Reason of review: Poor customer service.

I didn't like: Being put on the phone with 3rd party.

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