i will not purchase another thing from empire home carpet / hardwood flooring.we are having problems with this floor we has installed and they did send a adjuster out just to send me a letter we don't think there is a problem.
When I have floor boards popping slowly up on the $ 7,000 floor with a 25 year guarantee. The person that installed this floor said to use swiffer and i did and the adjuster for the company said we should not use this. I did tell him they told us to he said you can't win with a big company. So what I can do is let the public know not to deal with such people.
Try Luna maybe you can get treated better. and this is the second time i did business with empire and my last.they just want your $$ and tell you to get lost.
But keep in mind a 25 year guarantee.What bull sxxx.