Reply by Empire Today

Although some time has passed, I would like to apologize that you are not satisfied with your hardwood flooring. Customer satisfaction is extremely important to us and we want to ensure you are happy with your products and installation. If you are experiencing problems that are covered by the manufacturer product and installation warranties, we are happy to work with you on a resolution I would still like the opportunity to discuss your experience with you and address any further concerns you may have with our company. If you are still interested, you can email me at or contact me via phone at 888-588-2315 ext. 3369. Gina Cielocha, Marketing & Communications Manager
Elmhurst, Illinois

i will not purchase another thing from empire home carpet / hardwood flooring. we are having problems with this floor we has installed and they did send a adjuster out just to send me a letter we don't think there is a problem.

When I have floor boards popping slowly up on the $ 7,000 floor with a 25 year guarantee. The person that installed this floor said to use swiffer and i did and the adjuster for the company said we should not use this. I did tell him they told us to he said you can't win with a big company. So what I can do is let the public know not to deal with such people.

Try Luna maybe you can get treated better. and this is the second time i did business with empire and my last.they just want your $$ and tell you to get lost.

But keep in mind a 25 year guarantee. What bull sxxx.

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you people need a course in flooring and hidden fees go ahead and use lowes are home depot above empire and youll be sorry.I personnaly used all of them and empire stands out from the rest by far in fact there all i use.I never had a more proffessional experience in my dealings with flooring products.although they werent always the least expensive they delivered a high quality product and installation was excellent.Do your research there the only flooring company that is rated aaa with the bbb then check lowes and home depot.empire all day all the way .......


Do not use this company. They do not stand behind their work or warranty.

They installed hardwood floors in my home at the cost of 5,600. The floors became totally dull. I called them about 15 times, and all they did was give me the run around. Someone finally came to my house after numerous calls looked at the floor and made his own decision to close my case without even informing me.

If you want to get ripped off by them this is the company to call. They should be put out of business!!!


Terrible product. The nice wood floors I was supposed to have have sections of finish that have flaked off in the last two years.

And that great 25 year warranty on the finish is worthless. I will never use Empire again.


I am a carpenter, in bus. 25yrs and one of my customers just had a wood floor laid in his home.

I have never seen such a lousy installation ever. They used duct tape to hold the boards together while the glue dried! Never saw a professional company use duct tape before. The glue seeped thru the joints it is yellow the floor is dark stained, really looks like ***.

They also must have gotten glue on fingers cause its all over the floor.

This is the most pitiful job I have ever seen!

I have instructed the homeowner to call empire back and have a sup come and look at installation and see if this is acceptable. If they don't fix it the next step will be to the MHIC in Maryland.


You can win no matter what the company size is, just have your facts & paper trail. My wife & I beat a global auto manufacturer through the BBB.

The car dealer also told us we couldn't win; we kicked *** & took names because we took emotion out of it & presented just the facts. Bottom line, always get it in writing; especially when they want to subcontract & then you need to get even more in writing. The BBB is your friend, but they don't like emotional, irrational or any non-professional attitudes or presentations.

Act like your giving your boss a quarterly state of business report & they'll give you more respect than the "BIG" company. Good Luck!

Ascoli Piceno, Marche, Italy #13323
I, too, had a problem with my floor. It had worn where my computer chairs were. ( I had it installed in October 07 and it was worn by Mar 08) They just came out yesterday and replaced the entire floor.

Demand to speak with the home office. They will fix the problem. Also, file a complaint with the BBB on their site if you cannot get satisfaction.

The home office IS interested in satisfying customers. Also, note that the laminte floor warranty REQUIRES you to use "quick step" products. I had empire send me a starter kit (for nothing--home office, again). It took a little time, but the did honor their warranty. Keep on them. Also, you can alway file a American Arbtration Association (AAA) arbitration for your dispute (read your contract).