Reply by Empire Today

I can assure you that customer satisfaction is extremely important to Empire. We have been in business for over 50 years and have more than one million satisfied customers. The Better Business Bureau has recognized Empire with an A+ rating for our overall quality of services offered. If you are still shopping for carpet or flooring, we would be happy to have someone come to your home and help you select a product to fit your needs. We offer quality, name-brand products that are all backed by installation and manufacturer warranties. Please feel free to contact me if I can be of any assistance in your decision making process. If you would like to set up an appointment call 800-588-2300 or visit I look forward to hearing from you. Rick Boysen, Director of Sales, 847-583-5248,
Hollywood, Florida

I am so glad I read these reviews. Now I know not to call Empire for even a quote (which I was going to call today, by the way).

I am so thankful y'all took time to voice your complaints. The actors in the television advertisement must be getting well paid for their services; they look so happy, content and satisfied. However, the commercial is so convincing; sounds like everything would be a piece of cake for unsuspecting consumers. Whew!

Thank you, thank you, thank you. I'll stick with my small town providers. Local providers, local products, local laborers and local customer service.

I am so glad I decided to visit this website. Now I won't be joining the ranks of the disgruntled.

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Their contract has a binding arbitration clause restricting the options of customers, in the event they are not happy.

Michael, Atlanta


I had a feeling their offers were too good to be true. Like the saying goes, "if it sounds too good to be true, it probably is". Thanks everyone for posting about them!


Steven, "...kicked Empire out of the state..."??? Please elaborate on this. My father just had a rep in his home today in Fayetteville NC.


purchased carpet buy 2 get 1 free paid $2000 my free hard wood floor cost $2500 used Lowe's $1400


I was a new sales person looking for a job and got hired by Empire. After 2 days, I quit.

They have used car sales tactics and quadruple the price so they can lower it. "Let me call my boss and see if I can get you a better price" My training boss was from another branch in North Carolina where they kicked Empire out of the state.

Don't even let them come to your house. I felt sorry for the people who did buy from them and didn't know they got ripped off.


Maybe Empire Carpet's song should go "1-800-RIP-OFF!" Sing it with me now. I'm so glad I read your reviews FIRST before buying.

Wow, I am shopping for carpet and wanted to check out the reviews for Empire Carpet. After reading these scary reports, I am crossing Empire Carpet off my list forever.

They sound like dirty scammers who hire felons. Thanks for saving me from a potentially horrible experience!


I am with you! I, too, was ready to get a quote for much needed carpet and flooring.

Thanks to everyone who took the time to write their reviews. Sounds like this company should be shut down!