Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(9 of 868 reviews match)
Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...Read more
Dear Jack, We are disappointed to know that your experience did not have a positive start, but are aware that your installation was completed since your last post. For future questions or concerns please contact us at firstname.lastname@example.org. Thank you.Read more
We’ve read your review, and it’s disappointing that you have not enjoyed your experience with us so far. We never want our customers to be disappointed with our service or the work that is done in their homes, and we would like to know more about what happened and help...Read more
Irma, we're sorry to hear about the issues you've had with your product. As a company, we're dedicated to your satisfaction and want you to be happy with your new home. Even though, it's been some time since your installation, we want to work with you towards a...Read more
Mr. Levene – I've read the information that was provided in your post and also have been in contact with my team to learn more about the information that we have on file. Since I oversee the Customer Service Team, I can assure you that we take each and every concern...Read more
Customer satisfaction is extremely important to us. As a member of the Customer Service Management Team for Empire, I am sorry your experience did not meet your expectations. I apologize for the inconvenience that this may have caused you and your parents, and I...Read more
Ms. Parker, I would like the opportunity to speak with you regarding your experience with the performance of the laminate flooring. As a member of the Customer Service Management Team, I want to be sure that we can work with you on a resolution. I understand that we...Read more
I would like the opportunity to speak with you regarding the problems you had with your carpet color. Customer satisfaction is extremely important to us. If there was a mistake on our part with the color, we will stand by our products and service and work with you on a...Read more
On behalf of Empire Today, I apologize that we didn't meet the expectations that you were expecting by scheduling an in-home estimate with us. Empire takes the feedback from its customers very seriously. I will ensure that your experience is brought to the attention...Read more
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Empire Today? What happened? What can we help you with?