Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(27 of 868 reviews match)
Latest review first
Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...Read more
Dear Cindy, We understand that you have agreed to cancel your order since this post was made. If you continue to have questions or concerns, please don't hesitate to contact us at firstname.lastname@example.org. Thank you.Read more
Locust Grove, Georgia
Empire Today - Review in Household Services category from Tucker, Georgia
If you're thinking about going with Empire Today Don't. They have great marketing but poor customer service and they treat their people like trash.
Dear Mark, Your concerns are important to us and we regret to hear your story. Our records show that we have spoken to you in regards to this matter and consider this addressed. For future inquiries please contact email@example.com. Thank you.Read more
Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...Read more
Dear Anne, We appreciate you bringing your concerns to our attention. It is our understanding that we have spoken to you in regards to this matter. If you continue to have questions about your experience please contact us via firstname.lastname@example.org. Thank...Read more
Empire Today In-Home Estimate Schedule Review from Powder Springs, Georgia
Poor quality service. Schedule servicing but don't have workers to come out. Call wrong phone number when verifying appointment time. Notorious liars.
Powder Springs, Georgia
Dear Rhonda, We sense your frustration and are saddened to know that this was your experience. Although time has elapsed since your last posting, we would like to ensure that your concerns have been answered. For future questions please contact us at...Read more
Dear Jack, We are disappointed to know that your experience did not have a positive start, but are aware that your installation was completed since your last post. For future questions or concerns please contact us at email@example.com. Thank you.Read more
We’ve read your review, and it’s disappointing that you have not enjoyed your experience with us so far. We never want our customers to be disappointed with our service or the work that is done in their homes, and we would like to know more about what happened and help...Read more
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