Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(27 of 870 reviews match)
Latest review first
Empire Today in Covington, Georgia - Empire not honor warranty
DO NOT PURCHASE PET PROOF CARPET FROM EMPIRE TODAY!! Let me share my experience. On 6/26 this very nice sales lady named Angela Pittman from Empire Today came to my house. She said that the Empire Today Pet Friendly Pup Pet Urine Protection Carpet I was purchasing I would be able to clean up myself and it would not leave stains or odors behind. I said are you sure? Yes, don’t worry about our Empire Today Pet Friendly Pup Pet Urine Protection Carpet. I also explained that I would need a transition piece to match the rest of the flooring in the house. On July 7th the installers from Empire Today came to my house. First words out of their mouths, “I am not sure if we have enough of the Empire Today Pet Friendly Pup Pet Urine Protection Carpet for this job” This should have been my first sign. They finished, I explained to them that they had the wrong transition piece installed. Their comment was, “You have to call the office”. I called the Empire Today office and got the run around for about a week. I figured it would just be easier to go to my local Home Depot or Lowes and get the piece myself. I have an elderly dog as well as a young puppy and as you all know poo happens. I follow the sales ladies from Empire Today instruction and try to clean the Empire Today Pet Friendly Pup Pet Urine Protection Carpet myself. Needless to say my stairs still smell like I’m walking through urine. This is beyond disgusting. I call the Empire Today main office. The Empire Todays main office gave me the song and dance about how they will take care of the issue with the Empire Today Pet Friendly Pup Pet Urine Protection Carpet and pass it on to the right person. I should get a call the next day. No call came. Imagine that. I called Empire Today back, they said we promise someone will call you tomorrow. Someone from Empire Today finally calls, gave me the same song and dance. It’s like Empire Todays customer service is reading from a script. Yesterday I called Empire Today again, supposedly talked to a manager. He says no one is in at the local Empire Today office to take the call but someone will be calling me. At this point I schedule a sales appointment with Empire Today. It’s was amazing someone from Empire Today was able to come out that same day. My thought was great Empire Today can sell me carpet, but not fix their Empire Today Pet Friendly Pup Pet Urine Protection Carpet. Amanda from Empire Today, the nice sales lady shows up. I explain the issue I am having with Empire Today Pet Friendly Pup Pet Urine Protection Carpet to her. She did acknowledge that there was a problem. She calls her manager. With a look of utter sympathy she says you have to have this professionally cleaned before we can do anything. I said so every time my dogs have an accident on Empire Today Pet Friendly Pup Pet Urine Protection Carpet I have to call a professional? She said yes. She apologized that the Angela did not explain that to me when she sold me the Empire Today Pet Friendly Pup Pet Urine Protection Carpet, but there was nothing further she could do. Around 6 that same evening I get a call from Michelle at Empire Today. She apologizes for all the different stories I have received from Empire Today regarding Empire Today Pet Friendly Pup Pet Urine Protection Carpet that most certainly there is something that Empire Today can do to help me. She said that all she needed to do was look up the warranty for the Empire Today Pet Friendly Pup Pet Urine Protection Carpet. Amazingly enough, she was having computer problems. She promised to send her information to me via email and I would get a return call from her the next day. I did not get an email or a return call. No surprise there. I gave it one last shot. I called and spoke to Michael got the same script again. I would never purchase flooring of any kind that only a professional must clean. I guess Empire Today expects me to shell out $125.00 every time my dogs have an accident on their Empire Today Pet Friendly Pup Pet Urine Protection Carpet not only that, but to have to wait days and just live with the smell of dog *** for that long. Why does Empire Today bother selling Empire Today Pet Friendly Pup Pet Urine Protection Carpet when Empire Today will not stand behind their products? I don’t feel like I should have to do the labor to fix Empire Todays mess. All I want is for them to take the Empire Today Pet Friendly Pup Pet Urine Protection Carpet out of my house and give a full refund. If they sell Empire Today Pet Friendly Pup Pet Urine Protection Carpet, Empire Today should stand behind the Empire Today products.
Empire Today in Locust Grove, Georgia - UNREAL CUSTOMER SERVICE AND FALSE PROMISES JUST WANT YOUR MONEY
I scheduled a estimate with Empire Today. Salesperson arrived on 11/4/16. Very nice while here. Signed a contract for the install to happen on Tuesday 11/8/16. Gave them a $1,000.00 for the deposit Received absolutely no telephone call follow-up as to what time the installer would arrive. I started calling the corporate 1-800 customer service number. The rudest people I have ever spoken to in my life. "sorry to hear that, understand your frustration, etc." Text my salesperson most of the day. "you are on the schedule". The straw that broke the camel's back was when she said at 6:15pm, I just am the salesperson, once I sell the job, I'm no longer in the loop. Installer shows up at m house at 7pm. Really, measures my house again. Not enough carpet or padding, however, could use your old padding...are you kidding me. Get back on the phone with customer service, on hold for 16 minutes and 40 seconds. Some guy name Davon gets on the line. I explained to him that I was done, I want to cancel my order and want my money back. Well if I offered you $150.00 off could we reschedule the install? No, I have a child that I need to get ready for school, the installer's have a family they won't be done until midnight. No I'm done. My house is a mess.....I have to work tomorrow in the office. Just unreal service. I should have read the reviews beforehand, believe me they all say the same thing, customer service sucks, didn't bring enough carpet or padding. I'm so stressed out over this that I had to take an anxiety pill. Oh, and the funds will be back in your account with 7 to 10 business day. Are you kidding me. I don't think so, I will call my bank and tell them it was a fraudlent charge. I'm on chemo and this was not a good thing to happen to me today. I had an appointment I needed to go to in the evening which I had to cancel. And then you want me to pay the remaining balance before the job is done. That's like me asking me one of my customers to pay me $5,000.00 for a new HVAC system upfront and they don't even know if its going to work. Absolutely flabergasted over this whole ordeal. So now, I will be looking for a new carpet company and start all over. Disappointed all around. Empire Today - DON'T CALL OR USE THEM. NOT CUSTOMER ORIENTED AT ALL. BEWARE TO ALL WHO ARE LOOKING WHAT THEY ADVERTISE IS NOT TRUE TO THE WORD.
Empire Today - Review in Household Services category from Tucker, Georgia
If you're thinking about going with Empire Today Don't. They have great marketing but poor customer service and they treat their people like trash.
BUY CARPET AND INSTALLATION FROM EMPIRE TODAY, GET MULTIPLE THOUSAND COCKROACH INFESTATION FARM AS BONUS
JAN OR FEB 2016 PREPARING TO SELL MY HOME OF 31 YEARS AND REPLACED 10 YR. OLD CARPET IN BEDROOM THAT WAS ADDED 2006.MY HOME WAS PEST FREE DUE TO DILIGENCE IN WHOLE HOUSE TREATMENT FOR PEST EXTERMINATION/PREVENTION OVER ALL THESE YEARS. I CONTRACTED WITH EMPIRE TO DO THE WORK INSTALLING NEW CARPET AND PAD...$ 900 FOR 450 SF....ALLEGEDLY 1/2 PRICE AND UNTIL LATE IN JULY, I HAD CONSIDERED THE JOB TO HAVE BEEN SATISFACTORILY INSTALLED, WHEN I DISCOVERED THAT THE ENTIRE AREA OF THE CARPET WAS/IS SATURATED WITH TINY AMERICAN ROACHES,( EXTERMINATOR IDENTIFIED PICTURES AS AMERICAN ROACHES AND IS CONSIDERED AN EXPERT )THESE ARE TINY, JUST HATCHED, MULTITUDES OF ROACHES IN QUANTITY LIKE I HAD NEVER PREVIOUSLY WITNESSED IN ONE ROOM/LOCATION IN MY ENTIRE 60 YEARS OF LIVING. TO MAKE THE SITUATION WORSE, I HAD PLACED THE HOUSE FOR SALE IN THE REAL ESTATE MARKET AND NOW IT'S CONSIDERABLE EXPENSE, LABOR AND DELAY TO SELL UNTIL I HAVE RECTIFIED THE PROBLEM....BLIND SALESMAN, DAN, ACTUALLY TOLD HIS SUPERVISOR HE CAN'T SEE ANYTHING, HEAD THEM OFF AT THE GET GO WOMAN AT OTHER END OF THE CUSTOMER (HA HA) SERVICE NUMBER TOLD ME THAT THOSE ROACHES DID NOT COME FROM THEIR CARPET...NEVER MIND SHE HAS SEEN NEITHER...ALL I CAN DO IS REMEDY MY NEW DILEMMA AND BLOG ANTI-EMPIRE TODAY NEWS POSTS AS SATISFACTION FOR THIS TIME CONSUMING, EXPENSIVE PROBLEM THAT I NOW HAVE THAT I NEVER HAD DURING PRIOR 31 YEAR RESIDENCY .....I WILL BE SEEKING A REPLACEMENT FLOOR COVERING BUT CARPET FROM EMPIRE WILL NOT BE AN OPTION, IN FACT I'LL NEVER WANT CARPET AGAIN, AS I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN ANY CARPET I HAVE LIVED ON ...EVER...WORDS OF ADVICE....AT EMPIRE TODAY...THE TERM 1/2 PRICE IS WITHOUT NORMAL MEANING, I MEAN...HALF PRICE OF WHAT ? 2ND BIT OF ADVICE : FORGET EMPIRE TODAY...UNLESS PERHAPS YOU WANT TO CO-HABITATE WITH THOUSANDS OF *** ROACHES....COMPLIMENTS OF EMPIRE TODAY: PERHAPS A RESULT OF STORING INVENTORY IN THE CHEAPEST MOST PEST INFESTED ENVIRONMENT THEY COULD FIND.... OH, BEFORE I FORGET....I HAVE HAD TO DEAL WITH THIS TYPE OF COMPANY BEFORE...YOU KNOW THE KIND, PUT ON A GOOD FRONT, WHILE IN CLOSED DOOR MEETINGS, THEIR PERSONNEL ARE INSTRUCTED TO ACT AS THOUGH THEY DON'T HAVE A CLUE (MAYBE IT'S NOT ACTING ?) WHAT YOU ARE TALKING ABOUT WHEN IT INVOLVES A COMPLAINT ABOUT THEM.....THEIR COMPANY.......I KNEW THAT TO CALL CUSTOMER SERVICE, THE SHIFT TO THEIR CONTROL OF WHAT CONVERSATION YOU MAY BE TRYING TO HAVE WITH THEM....ASK YOU A GAZILLION QUESTIONS, PROMISE THE IMMEDIATE PROSPECT OF BEING CONTACTED BY A PERSON TO FURTHER INVESTIGATE YOUR COMPLAINT WOULD BE PRETTY MUCH A WASTE OF MORE TIME....BUT I ACTUALLY WAS TOLD BY THE WOMAN ON THE LINE AT EMPIRE CUSTOMER SERVICE THAT THESE COCKROACHES DID NOT COME IN THEIR CARPET...THAT I WOULD HAVE BEEN ABLE TO SEE THEM IF SO (THIS AFTER I HAD TOLD HER THAT THE EGGS APPARENTLY WERE PRESENT IN A QUASI-DORMANT STATE TO HAVE NOT HATCHED UNTIL LATE JULY ) AS IF SHE WOULD KNOW....EXACTLY WHY I HAD JUST SCHEDULED A NEXT DAY APPOINTMENT TO ATTEMPT TO SHOW THE PROBLEM TO THE SALESMAN AND CHOOSE A REPLACEMENT PRODUCT I WOULD ACCEPTED SO AS TO KEEP FORWARD W/O LOSING MORE TIME/MORE MONEY/ TO NOT HAVE TO REMOVE THE HOUSE FROM IT'S LISTING FOR SALE & TRY TO KEEP THINGS CIVIL......BUT HERE'S A TECHNIQUE I NEVER SAW COMING: WHILE IT IS APPARENT TO ME THAT ALL ACROSS THE EXPANSE OF 20 X 20 CARPETED ROOM...EVERYWHERE A GAZE COULD BE CAST REVEALING CLUSTERS OF COCKROACHES AND VARIOUS SEED SACKS, MULE CREATURES, ETC., BUT (BLIND)DAN REPLIED....NOW GET THIS...."I DON'T SEE ANYTHING "....HUH!....WTH?....YOU GOT TO BE KIDDING ME.....! PHOTOS , ETC. WILL BE ATTACHED WITH A LATER POSTING ON THIS SPECIFIC PROBLEM........I DID NOT WANT TO HAVE A CONTENTIOUS, DRAWN OUT SCENARIO WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...THANKS EMPIRE TODAY...YOU COULD NOT HAVE SCREWED ME MUCH WORSE, YET THIS OUTCOME MIGHT HAVE ME EATING THOSE WORDS….. MARK MOTLEY…...DECATUR, GA 30030
Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...View full review
Dear Anne, We appreciate you bringing your concerns to our attention. It is our understanding that we have spoken to you in regards to this matter. If you continue to have questions about your experience please contact us via firstname.lastname@example.org. Thank...View full review
Empire Today In-Home Estimate Schedule Review from Powder Springs, Georgia
Poor quality service. Schedule servicing but don't have workers to come out. Call wrong phone number when verifying appointment time. Notorious liars.
Empire Today in Auburn, Georgia - HORRIBLE INSTALLATION AND CUSTOMER SERVICE
We purchased over $10,000 in flooring from Empire Today in late summer of 2015. We started having issues with the Ceramic tile within just a few months due to poor installation, I contacted Empire Today warranty to place a service request for the grout cracked in the master bathroom so they sent the installing company out to make the repair. The installing company attempted to make a "cut corners" repair due to coming unprepared and used grout on our concrete slab rather than thin-set (this was of course unknown to me at the time) to reset the repaired tile however the repaired tile popped completely loose again less than 2 hours after the repairman left our house. I had to threaten to contact an attorney to get Empire Today to send someone else out to make a proper repair on the tile, which I was told by the repairman that the grout being placed on our concrete slab by the original installers has now caused damage to the the slab. Now we're having issues with the laminate flooring in the living room popping up and separating at the seams. We've attempted to get this repaired for almost 6 weeks now and have been given multiple appointments on various Saturdays however the installing company does not show up for those appointments. I've left voice mails for the installation manager, Kevin Haynes, as well as others in management but have not received any response from anyone regarding these issues. We've moved all furniture out of our living room so repairs could be made for two Saturdays in a row as we've had previously scheduled repairs made a week in advance however the repairmen have not showed up on either occasion then we've had to move all the furniture back again due to NO SHOW. We've now been left with no other option at this point than to hire an attorney as Empire Today is not honoring their warranty.
Empire Today - Carpet Installation Review from Atlanta, Georgia
Customer service SUCKS they will not follow up and do what they say i am having problems with my carpet instaltion and and they wont help and the worist is they say they will call you back to let you know and you never hear from that person agian
Empire Today in Atlanta, Georgia - NEVER USE THEM NO MATTER WHAT THE DISCOUNT IS..
WE CALLED THIS CARPET PLACE TO GET A QUOTE. EVERYTHING WAD DONE ONLINE. THEY HAD YOU ORDER YOUR CARPET VIA THE WEBSITE AND THE A REP CAME ON BUT THEY WERE RUSHING YOU THROUGH THE PROCESS WITHOUT GIVING YOU TIME TO READ. YOU ALSO SIGNED THE CONTRACT ONLINE AND AT THE END, YOU DID NOT GET A COPY OF THE CONTRACT. I MADE A CHANGE THE NEXT DAY BY CALLING LETTING THEM KNOW THAT I WANTED A DIFFERENT BRAND OF CARPET ON MY STAIRS. WHEN THE INSTALLER CAME, HE NEVER SAID HELLO, HE JUST SAID I NEED FULL PAYMENT. OF COURSE THAT PISSEDME OFF. I TOLD HIM I DON'T PAY BEFORE THE WORK IS DONE. THE INSTALLER CALLED THE BOSS AND THEY TOLD HIM TO LEAVE. THEY CALLED BACK SEVERAL HOURS LATER AND SAID THEY HAD THE NEW UPDATED CARPET AND CAME BACK THE NEXT DAY. AGAIN, THEY FIRST ASKED FOR THE PAYMENT. WE WENT BACK AND FORTH, ASKED TO SPEAK TO A SUPERVISOR AND THEY WERE JUST AS RUDE. I ENDED UP PAYING BECAUSE OF THE URGENCY I WAS DEALING WITH. THEY ASKED FOR MY DRIVERS LICENSES AND CLEARED THE CHECK. THEY THEN STARTED INSTALLING AND I NOTICE MY CARPET WAS IN STRIPS AND NOT A SHEET. I ASKED THEM TO REDO THE CARPET BECAUSE IT IS NOT WHAT I EXPECTED. THEY DID NOT HAVE THE BINDING FOR THE STAIRS AND THEY SAID THEY WILL COME BACK. NOW THAT I PAID THEM AND I ALMOST POSITIVE THAT THEY WILL NOT BE BACK BUT I WILL UPDATE THIS EMAIL IF THEY DON'T. I WOULD NOT RECOMMEND THESE PEOPLE TO MY WORST ENEMY. PLEASE DO NOT USE THEM NOT MATTER WHAT 1/2 PRICE THEY ARE OFFERING. THEY WERE RUDE, DISRESPECTFUL AND THE MANAGEMENT TEAM WAS JUST AS BAD. IT IS NOT WORTH IT.
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