Empire Today's reply to:
Empire Today - Gave me inaccurate information about carpet/hardwood
First of all, out of 4 estimates, Empire Today's was the highest initially, even with a promotional offer and other discounts.When I told the sales rep that, suddenly he was able to knock off about 1/4 of the cost...like magic.
There were also several things we discussed for which he gave me inaccurate/incomplete information. When I told him I wanted nylon, not PET (polyester), he said nylon was not a soft material. In fact, he had one set of nylon samples that he showed which were not very soft and friendly to the touch. He led me to believe that was the way all nylon was which I later discovered was erroneous...in fact, I have since selected a nylon carpet that is very soft made of Anso nylon.
On the hardwood selection, he tried to steer my toward engineered hardwood. I was skeptical of that because the flooring I have now is that and I have been told that it cannot be screened again to refinish it. When I asked him about that, he told me that the engineered flooring could be screened just like the regular hardwood flooring. I researched that and found that is not true.
It can be screened only 1-3 times in its lifetime... which was not what I wanted. Besides that, it was as expensive, if not more, than the oak flooring, according to his estimate. Finally, he told me that I would never be able to match the hardwood to some I already have in the house.
That is not true either. The company I selected has guaranteed a perfect match to the existing hardwood. Finally, when I decided not to go with Empire Today, they offered me another $600 off the already "knocked down" estimate he had given me or the possibility of special ordering the nylon carpet I wanted in the first place. The sales rep.
never offered me that option during the appointment. They also asked if I would like the salesperson to contact me to discuss that further and I said I would entertain that but he never did contact me.
I guess he decided that I was too difficult of a customer and he wasn't going to get a big enough commission off my transaction since the price was going to have to come down too much to get my business.Never mind that he was way too high to begin with for the product he was trying to sign me up for.
Review about: Empire Today Flooring.