Reply by Empire Today

Kay - Thank you for bringing your concerns to our attention, as a member of the Empire Customer Service Management Team, I truly apologize that we were unable to service you with the level of service that you were expecting. It is my understanding that we have discussed and finalized a resolution with you.Our Sales Representatives will work with each customer on understanding their needs and ensuring they are provided the right products at the right price. We understand that this wasn't the situation and will be following back with the Sales Team directly. As part of our service, Empire offers a wide selection of products and styles to meet our consumers needs - we purchase quality brands from leading manufacturers in the industry. All our products come with manufacturer and installation warranties.
Author's
Cheyenne, Wyoming
3 comments

First of all, out of 4 estimates, Empire Today's was the highest initially, even with a promotional offer and other discounts.When I told the sales rep that, suddenly he was able to knock off about 1/4 of the cost...like magic.

There were also several things we discussed for which he gave me inaccurate/incomplete information. When I told him I wanted nylon, not PET (polyester), he said nylon was not a soft material. In fact, he had one set of nylon samples that he showed which were not very soft and friendly to the touch. He led me to believe that was the way all nylon was which I later discovered was erroneous...in fact, I have since selected a nylon carpet that is very soft made of Anso nylon.

On the hardwood selection, he tried to steer my toward engineered hardwood. I was skeptical of that because the flooring I have now is that and I have been told that it cannot be screened again to refinish it. When I asked him about that, he told me that the engineered flooring could be screened just like the regular hardwood flooring. I researched that and found that is not true.

It can be screened only 1-3 times in its lifetime... which was not what I wanted. Besides that, it was as expensive, if not more, than the oak flooring, according to his estimate. Finally, he told me that I would never be able to match the hardwood to some I already have in the house.

That is not true either. The company I selected has guaranteed a perfect match to the existing hardwood. Finally, when I decided not to go with Empire Today, they offered me another $600 off the already "knocked down" estimate he had given me or the possibility of special ordering the nylon carpet I wanted in the first place. The sales rep.

never offered me that option during the appointment. They also asked if I would like the salesperson to contact me to discuss that further and I said I would entertain that but he never did contact me.

I guess he decided that I was too difficult of a customer and he wasn't going to get a big enough commission off my transaction since the price was going to have to come down too much to get my business.Never mind that he was way too high to begin with for the product he was trying to sign me up for.

Review about: Empire Today Flooring.

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Comments

Truthaboutempire
#147721

Hey Kay Im not surprised to hear Empire Today scrwed someone over again smh..If you guys have a chance take a look at my other post I use to work for the company I put alot of there business practices on blast.

This company truely is a scam and a rip off.Ty for your time; Peace & GL.

Business  Response
#144242

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

bmangat1
#143606

"engineered flooring could be screened just like the regular hardwood flooring"

It can't be screened like real hardwood...anyone in the flooring business should know that....im surprised they lie so much

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