State: Florida Product: Empire Today Flooring Installation Clear all filters (7 of 60 reviews match)
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Empire Today's reply to:

Empire Today Does Not Do Quality Work

Dear Steven,

Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation.

We thank you for bringing your concerns to our attention, and regret to hear that you remain unsatisfied. We’ll be further investigating this matter, and we’ll be in touch with you soon.

Thank you.
Review
#1141728 Review #1141728 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Poor follow up on installation
  • Enitre dealing - never again
Reason of review
Bad quality
Loss
$10000
Preferred solution
Full refund

Back in September 2015 I hired Empire to install LVT . I have had moisture issues since the installation.

Empire denies that the moisture due to a water leak resulted from them. I paid an extra $1000 to have the damaged tiles repaired. The repair work was never done properly. Tiles are popping up everywhere.

It's a tripping hazard. I have been fighting this issue for two years. No satisfaction. They have offered me $1000 to make me go away.

The assessor they sent out 3 months ago gave me a written assessment of the shoddy work the contractors performed. His suggestion was to rip the entire floor up and redo it, or else receive a full refund. Empire is not willing to do any of that in spite of the written assessment one of their employees left in my home.

My assessment of Empire Today is to stay away from them! I am wanting to be fully reimbursed.

Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#962631 Review #962631 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review from Clearwater, Florida

Dear Anna,
We are disappointed to hear that your product is not meeting your expectations. We will be following up with you soon to address your concerns.
Thank you for your patience.
Review
#928606 Review #928606 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

I HAD LAMINANT FLOORING INSTALLED IN BOTH BEDROOMS AND MY HALL.. THE FLOORING IS VERY SLIPPERY!!

I WALK WITH A WALKER AND CONSDER THIS FLOORING VERY DANGEROUS. I COMPLAINED TO THE SALESPERSON WHO WAS VER RUDE AND TOD ME " WELLAFTER ALLYOU WALK WITH A WALKER SO WHAT DO YOU EXPECT" AND ALSO NOT TO WALK IN STOCKING FEET ON THE FLOOR!! ALTHOUGH THE FLOOR LOOKS BEAUTFUL I ALMOST FELL THREE TIMES!! I HAVE OTHER SIMILAR FLOORING IN THE HOUSE AND DO NOT HAVE ANY PROBLEM...

BE CAREFUL IN PICKING OUT FLOORING FROM THIS COMPANY IF YOU ARE DISABLED AND ASK ALOT OF QUESTIONS. I WONT DO BUSINESS WITH THEM AGAIN.......

Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com. Thank you.
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Review
#909066 Review #909066 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Tags
  • bad reviews
  • floor installation
Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com. Thank you.
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Review
#885751 Review #885751 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Tags
  • Horrible Customer Satisfaction
Empire Today's reply to:

Empire Today in Orlando, Florida - Empire Flooring

Dear Iris,
We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com.
Thank you.
Review
#873653 Review #873653 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Installers not knowledgeable
  • Nightmare
Reason of review
Bad quality
Tags
  • bad reviews
  • Laminate

My luxury tiles were installed in Feb. 2015.

The installers did not speak English which made it really hard to communicate, at one point I spoke to the 10 year old son who translated for his Dad. Empire was impossible to reach. When you call them you are getting a call center. In Feb.

2016 three tiles were replaced, surprise the corners are lifting again because the floor was never prepared properly. All of my kitchen tiles are cracked. Empire will replace 20 tiles. Some of the Armstrong tiles were defective, lots of luck contacting them.

A local tile place said Empire would take care of it since I bought the tile from them. Not so. Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire.

This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles.

Please don't use Empire or Armstrong products.

I am now contacting the Attorney General and Better Business Bureau. Really tried to resolve this issue with Empire.

Empire Today's reply to:

Empire Today in Royal Palm Beach, Florida - Very poor customer service

Dear Lydia,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#836616 Review #836616 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Empire Today - Very poor customer service
Empire Today - Very poor customer service
Empire Today - Very poor customer service

Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!!

And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ...

And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued.

And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!!

And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does.

Very poor customer service practices. Penny wise,pound foolish.

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