State: Florida Clear all filters (66 of 868 reviews match)
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Empire Today's reply to:

Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...
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Saint Petersburg, Florida
#1141728
Empire Today's reply to:

Empire Today in Orlando, Florida - Poor installation and customer service!!

Have carpet installed by Empire Today,and it is still under warranty.Sales rep.,Rebecca,reassured us that we will have seamless carpet.Now we are having BIG PROBLEM with it - seams are not just showing,they are falling apart!!! I called the Customer Service 3 times in last two weeks,they told me that someone will contact me back from local office regardless this issue,but NO ONE DID.I also wanted to order laminate for my kitchen from them ,but after what is going on I will never do business again with them!!!And I will contact Better Business Bureau about this issue ,and I will make sure that I will tell all my friends about them!! Never again,Empire Today,never again!!!!!!
Orlando, Florida
#989248
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Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Tampa, Florida
#962631
Dear Cheryl, Your concerns are important to us and we are saddened to hear that you were not satisfied with your experience. We understand that we have spoken to you and offered a fair solution. If you wish to continue with our services please contact us at...
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Bellair-Meadowbrook Terrace, Florida
#945048
Dear Anna, We are disappointed to hear that your product is not meeting your expectations. We will be following up with you soon to address your concerns. Thank you for your patience.
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Clearwater, Florida
#928606
Dear Jolene, We are disappointed to hear about your experience and assure you that this is not the level of service that we expect for our customers. We understand that time has elapse since your posting, if you continue to have questions or concerns regarding your...
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Saint Petersburg, Florida
#922323
Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com. Thank you.
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Vero Beach, Florida
#909066
Dear Valued Customer, Thank you for making us aware of this matter. We sincerely regret that your experience was not a great one, and want to help make things better. Please contact us at customersupport@empire-today.com with your account information so we can further...
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Kendall, Florida
#894331
Empire Today's reply to:

Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com. Thank you.
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Orlando, Florida
#885751

Empire Today Products and Services Reviews

Dear John, We regret that your experience had a rocky start, but happy to know that your repair was done to your satisfaction. Thank you.
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Land O Lakes, Florida
#880149