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Empire Today's reply to:

Empire Today Does Not Do Quality Work

Dear Steven,

Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation.

We thank you for bringing your concerns to our attention, and regret to hear that you remain unsatisfied. We’ll be further investigating this matter, and we’ll be in touch with you soon.

Thank you.
Review
#1141728 Review #1141728 is a subjective opinion of poster.
Cons
  • Enitre dealing - never again
  • Poor follow up on installation
Reason of review
Bad quality
Loss
$10000
Preferred solution
Full refund

Back in September 2015 I hired Empire to install LVT . I have had moisture issues since the installation.

Empire denies that the moisture due to a water leak resulted from them. I paid an extra $1000 to have the damaged tiles repaired. The repair work was never done properly. Tiles are popping up everywhere.

It's a tripping hazard. I have been fighting this issue for two years. No satisfaction. They have offered me $1000 to make me go away.

The assessor they sent out 3 months ago gave me a written assessment of the shoddy work the contractors performed. His suggestion was to rip the entire floor up and redo it, or else receive a full refund. Empire is not willing to do any of that in spite of the written assessment one of their employees left in my home.

My assessment of Empire Today is to stay away from them! I am wanting to be fully reimbursed.

Empire Today's reply to:

Empire Today in Orlando, Florida - Poor installation and customer service!!

Dear Marharyta,
We appreciate you bringing your concerns to our attention, and are disappointed to hear about your experience. Our records show that we have addressed this matter and have scheduled an upcoming service for you. If you continue to have questions or concerns please contact us at customersupport@empire-today.com.
Thank you,
-ET Customer Support
Review
#989248 Review #989248 is a subjective opinion of poster.
Cons
  • Job quality
Reason of review
Warranty issue
Loss
$1596
Preferred solution
Full refund

Have carpet installed by Empire Today,and it is still under warranty.Sales rep.,Rebecca,reassured us that we will have seamless carpet.Now we are having BIG PROBLEM with it - seams are not just showing,they are falling apart!!! I called the Customer Service 3 times in last two weeks,they told me that someone will contact me back from local office regardless this issue,but NO ONE DID.I also wanted to order laminate for my kitchen from them ,but after what is going on I will never do business again with them!!!And I will contact Better Business Bureau about this issue ,and I will make sure that I will tell all my friends about them!! Never again,Empire Today,never again!!!!!!

Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#962631 Review #962631 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Carpet Installation Review from Bellair-Meadowbrook Terrace, Florida

Dear Cheryl,
Your concerns are important to us and we are saddened to hear that you were not satisfied with your experience. We understand that we have spoken to you and offered a fair solution. If you wish to continue with our services please contact us at customersupport@empiretoday.com.
Thank you.
Review
#945048 Review #945048 is a subjective opinion of poster.
Reason of review
Bad quality

This happened to us today in Winston-Salem, NC. They were supposed to install LVT today.

I called customer service yesterday and asked if they could tell us morning or afternoon because we took a day of vacation for carpet installation on Wed. The CS rep was a condescending *** and said no they can't tell you until the trucks are loaded in the am. I explained that I didn't want a specific time, just morning or afternoon so we would only have to take 1/2 a day off work. He continued to be a condescending smarta$$ so I hung up....in spite he moved our appt to two weeks later without telling us so we burned a day off work for nothing.

I am beyond PISSED!! Customer service and our sales rep was useless. I called our rep 3 times and he just notified us today at 11:23 that it was cancelled. I just called CS and gave a verbal blistering so they offered us a discount for the "inconvenience".....I declined and told them I wouldn't take it if they gave it to me for free.

We just had $2000+ carpet installed on Wednesday.

If this had happened before carpet I would have cancelled everything!! Empire today sucks!!!

Empire Today's reply to:

Empire Today - Flooring Installation Review from Clearwater, Florida

Dear Anna,
We are disappointed to hear that your product is not meeting your expectations. We will be following up with you soon to address your concerns.
Thank you for your patience.
Review
#928606 Review #928606 is a subjective opinion of poster.
Reason of review
Bad quality

I HAD LAMINANT FLOORING INSTALLED IN BOTH BEDROOMS AND MY HALL.. THE FLOORING IS VERY SLIPPERY!!

I WALK WITH A WALKER AND CONSDER THIS FLOORING VERY DANGEROUS. I COMPLAINED TO THE SALESPERSON WHO WAS VER RUDE AND TOD ME " WELLAFTER ALLYOU WALK WITH A WALKER SO WHAT DO YOU EXPECT" AND ALSO NOT TO WALK IN STOCKING FEET ON THE FLOOR!! ALTHOUGH THE FLOOR LOOKS BEAUTFUL I ALMOST FELL THREE TIMES!! I HAVE OTHER SIMILAR FLOORING IN THE HOUSE AND DO NOT HAVE ANY PROBLEM...

BE CAREFUL IN PICKING OUT FLOORING FROM THIS COMPANY IF YOU ARE DISABLED AND ASK ALOT OF QUESTIONS. I WONT DO BUSINESS WITH THEM AGAIN.......

Empire Today's reply to:

Empire Today in Saint Petersburg, Florida - Worst experience of my life

Dear Jolene,
We are disappointed to hear about your experience and assure you that this is not the level of service that we expect for our customers. We understand that time has elapse since your posting, if you continue to have questions or concerns regarding your experience please email us at customersupport@empiretoday.com with both your concerns and account information.
Thank you.
Review
#922323 Review #922323 is a subjective opinion of poster.
Pros
  • Honesty of the vinly installer
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Full refund

The week of 9/29 I had an empire sales rep out to my house to provide me a quote for new floors. I explained to the sales rep that since I am not made of money I really only want to cover the original tile in the living space.

His response was Empire will only do vinyl or carpet because my house was built in 1958 the floors are not level. He showed me samples of the vinyl which I was impressed with so I contracted with Empire to come out on 9/8 to install the vinyl floors. The day before the scheduled install 9/7 they called to verify that someone over the age of 18 would be available to greet the installers and let them in. The day of the original install date of 9/8 Empire called me not to give a time but to cancel the install without saying why.

Since my house was already ripped apart and belongings put away in prep for the install I was not happy but I rescheduled the install for 9/16 with a $1000 discount off the original price. As it turns out the 9/16 date was a "fake" date and it will either happen on that day or they will reschedule again. The vinyl installer showed up and took one look around and stated I can't put vinyl over these floors because in 6 months the grout lines would be visible through the vinyl so I canceled that install and called empire back. Now I am really angry that a salesman would sell me a product I could not use.

That salesman as I understand it no longer works for Empire which is good but in the meantime I am down 3 1/2 weeks and $1000 deposit with not even a prospect for a new floor. The woman I spoke to said she would have a new sales rep call me to schedule a time to look at laminate samples...the new sales rep called over the weekend and we scheduled 9/19 @ 5:30 at my home. Well he was a no show and no phone call either. At 6:30 I sent him a text and told him not to bother I am not doing business with Empire.

Now I am waiting for my $1000 deposit back and since they withdrew the deposit from my account I have to wait 3 to 5 days for my money to be returned to my account leaving me without new floors and having to wait for my deposit before I can contact another flooring company. This company SUCKS....their sales people are highly unqualified and they just really don't care about the huge inconvenience they have cost me over the last 3 1/2 weeks as I have dismantled my entertainment center in prep for the install and my house is a disaster and has been since this process started. I am done dealing with empire and if you are a smart consumer you won't do business with them either.

The only positive out of this whole nightmare was the honesty of the vinyl installer for which I am truly appreciative.

Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com. Thank you.
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Review
#909066 Review #909066 is a subjective opinion of poster.
Tags
  • bad reviews
  • floor installation
Empire Today's reply to:

Empire Today - Review in Household Services category from Kendall, Florida

Dear Valued Customer,
Thank you for making us aware of this matter. We sincerely regret that your experience was not a great one, and want to help make things better. Please contact us at customersupport@empire-today.com with your account information so we can further assist.
Thank you.
-Empire Customer Support.
Review
#894331 Review #894331 is a subjective opinion of poster.
Reason of review
Bad quality

Empire today is the worse floor company around. The original man that started this company is probably turning over in his grave.

This company is horrible! ...they lie about everything. The product, sales and service are terrible. I spent over 4k.and the sales people and manager could care less!..do not use empire today!

If you do you will be unhappy!

Trust me!

Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com. Thank you.
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Review
#885751 Review #885751 is a subjective opinion of poster.
Tags
  • Horrible Customer Satisfaction

Contact Empire Today Customer Service

Mailing Address:
Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

Empire Today's reply to:

Empire Today in Land O Lakes, Florida - HORRIBLE COMPANY- KITCHEN TILE PROJECT

Dear John,
We regret that your experience had a rocky start, but happy to know that your repair was done to your satisfaction.
Thank you.
Review
#880149 Review #880149 is a subjective opinion of poster.
Pros
  • Originally liked salesperson -
Reason of review
delivery, processing, pricing, damage
Loss
$8000

Floor uneven. Appliances left on patio, in rain, for 3 days while work being done.

Had to pay $40 per appliance to be moved on original contract. Three tiles installed are chipped. Grout not consistent. Work still not complete eventhough we were promosied on three occasions correct amount of tiles would be delived.

Outside door to kitchen left open during entire install. We repeatedly closed and installer repeatedly left open. Now we have bugs to boot. Totally mislead regarding work to be done, pricing and communication.

Salesman indicated furniture would be moved, was not.

We were going to cancel at the first sign of being mislead and we should have. Thank you.