Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(66 of 868 reviews match)
Latest review first
Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...Read more
Saint Petersburg, Florida
Empire Today in Orlando, Florida - Poor installation and customer service!!
Have carpet installed by Empire Today,and it is still under warranty.Sales rep.,Rebecca,reassured us that we will have seamless carpet.Now we are having BIG PROBLEM with it - seams are not just showing,they are falling apart!!! I called the Customer Service 3 times in last two weeks,they told me that someone will contact me back from local office regardless this issue,but NO ONE DID.I also wanted to order laminate for my kitchen from them ,but after what is going on I will never do business again with them!!!And I will contact Better Business Bureau about this issue ,and I will make sure that I will tell all my friends about them!! Never again,Empire Today,never again!!!!!!
Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at firstname.lastname@example.org. Thank you.Read more
Dear Cheryl, Your concerns are important to us and we are saddened to hear that you were not satisfied with your experience. We understand that we have spoken to you and offered a fair solution. If you wish to continue with our services please contact us at...Read more
Bellair-Meadowbrook Terrace, Florida
Dear Anna, We are disappointed to hear that your product is not meeting your expectations. We will be following up with you soon to address your concerns. Thank you for your patience.Read more
Dear Jolene, We are disappointed to hear about your experience and assure you that this is not the level of service that we expect for our customers. We understand that time has elapse since your posting, if you continue to have questions or concerns regarding your...Read more
Saint Petersburg, Florida
Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to email@example.com. Thank you.Read more
Vero Beach, Florida
Dear Valued Customer, Thank you for making us aware of this matter. We sincerely regret that your experience was not a great one, and want to help make things better. Please contact us at firstname.lastname@example.org with your account information so we can further...Read more
Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact email@example.com. Thank you.Read more
Dear John, We regret that your experience had a rocky start, but happy to know that your repair was done to your satisfaction. Thank you.Read more
Land O Lakes, Florida
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