Reply by Empire Today

Dear William,
We appreciate you bringing this matter to our attention. We are aware that since your post, we have addressed your concerns. For future inquiries please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Collegeville, Pennsylvania
3.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
1 comment

Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen.

I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time.

Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

Empire Today Cons: Follow up, Customer service, All.

  • floor installation
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Comments

ETCustomerSupport
#1147377

Hello John,

We can assure you that we take your complaint very seriously and understand that we’ve been in contact with you regarding this issue. We will continue to follow up until we reach a resolution.

Thanks for your patience.

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