Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen.
I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time.
Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Price reduction.
I didn't like: Follow up, Customer service, All.