Reply by Empire Today

Dear Sandra,

Thank you for bringing this matter to our attention. We apologize for the lack of follow up that you have received, and assure you that your concerns are important to us. We will be in contact with you shortly to start working towards a solution.

Thank you for your patience.

ET Customer Support
Product or Service Quality

I had carpet installed 2 weeks ago. During installation they discovered the carpet for my master bedroom was defective.

There was *** in the middle of the carpet. I was told someone would get in touch with me within 1 business day to schedule another installation. I have yet to hear from anyone. I have called the 800 number 3 times and get a run around.

They try to call the local installation office and no one will answe the phone. All I'm told is they will fill out a ticket and someone will call me. No one does. My salesman can't even get any answers.

It seems who ever does the scheduling for the Baton Rouge area never answers phone calls or emails.

I'm done! I want my money back so I can hire someone who will finish the work.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

Empire Today Cons: No show, Quality of the job.

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