Reply by Empire Today

As a member of the Customer Service Management Team for Empire, I apologize that the products you selected did not meet your expectations. It is our goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important and big decision; our goal is to make it hassle-free and provide you with the highest level of service. Our sales representatives work with each customer to select the right product to meet their needs. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers' lifestyles. I would like the opportunity to speak with you about your installation and service. As a member of Empire and the Customer Service Team, I truly want to ensure you are satisfied with your products and installation. Since I do not have contact information to reach you, if you are interested in discussing your concerns, I can be reached at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. I do look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Author's
Indianapolis, Indiana
2 comments

I purchased faux wood blinds from Empire Today about a month ago.I am very disappointed.

First of all they don't have a wide variety of styles/colors to choose from - that was the first "red flag" - but I made a choice from their skimpy selections and boy do I regret it. They are the cheesiest looking custom fit blinds I've ever purchased in my entire life and are very over priced. Never again will I purchase window treatment from "Empire Today".

I could have purchased blinds to cover three windows from Blinds.com at that price.Pissed

Had an Experience with Empire Today?

Write a review

Comments

Anonymous
#147717

Hey Maeroxie srry to hear you had a bad exp with Empire but im not surspried if you have some time take a look at my other post for a inside scoop on the company I used to work there and have put there practices on blast. Peace & GL to you.

Anonymous
#146008

Thank you for bringing your window treatment experience to our attention. Our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

comments