Update by user Jan 02, 2012
I Have to say their customer service is great, that being said I am still waiting for the installers to come and replace the molding between my livingroom & hall, they came out to my home & said they had to order it and they would be back the following week, that was over two weeks ago.
Original review posted by user Nov 30, 2011
I called Empire for a quote to get two rooms hardwood laminent & my hall & stairs carpeted. I was quoted a price and when my husband asked the salesperson if they still offered a promotion she stated "no that ended" When I saw the commercial two days later I called empire & customer service said to pay for the installation that day & I would get credited back. They said they would have a manager call me back within three days. After calling back several times (4) I finally spoke to Scott & he said the product I ordered wasn't offered at 60% off, (it's the same product in the commercial). He said he would get back to me, it's been over two weeks and several messages and no response. I guess I will have to dispute it with my credit card.
Product or Service Mentioned: Empire Today Installation.
Monetary Loss: $4200.