Reply by Empire Today Dec 02, 2011

Lois, we apologize for any miscommunication regarding our promotion. It’s our understanding that we’ve been able to come to a resolution with you that you’re satisfied. If there is anything else we can do for you in the future, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
San Bruno, California
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Update by user Jan 02, 2012

I Have to say their customer service is great, that being said I am still waiting for the installers to come and replace the molding between my livingroom & hall, they came out to my home & said they had to order it and they would be back the following week, that was over two weeks ago.

Original review posted by user Nov 30, 2011

I called Empire for a quote to get two rooms hardwood laminent & my hall & stairs carpeted. I was quoted a price and when my husband asked the salesperson if they still offered a promotion she stated "no that ended" When I saw the commercial two days later I called empire & customer service said to pay for the installation that day & I would get credited back. They said they would have a manager call me back within three days. After calling back several times (4) I finally spoke to Scott & he said the product I ordered wasn't offered at 60% off, (it's the same product in the commercial). He said he would get back to me, it's been over two weeks and several messages and no response. I guess I will have to dispute it with my credit card.

Review about: Laminent Flooring.

Review #278216 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Installation
Reason of Review / Monetary Loss Not specified / $4200
Preferred solution Not specified

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