Reply by Empire Today

Lois, we apologize for any miscommunication regarding our promotion. It’s our understanding that we’ve been able to come to a resolution with you that you’re satisfied. If there is anything else we can do for you in the future, please feel free to email us at or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
San Bruno, California

Update by user Jan 02, 2012

I Have to say their customer service is great, that being said I am still waiting for the installers to come and replace the molding between my livingroom & hall, they came out to my home & said they had to order it and they would be back the following week, that was over two weeks ago.

Original review posted by user Nov 30, 2011

I called Empire for a quote to get two rooms hardwood laminent & my hall & stairs carpeted. I was quoted a price and when my husband asked the salesperson if they still offered a promotion she stated "no that ended" When I saw the commercial two days later I called empire & customer service said to pay for the installation that day & I would get credited back. They said they would have a manager call me back within three days. After calling back several times (4) I finally spoke to Scott & he said the product I ordered wasn't offered at 60% off, (it's the same product in the commercial). He said he would get back to me, it's been over two weeks and several messages and no response. I guess I will have to dispute it with my credit card.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $4200.

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