Reply by Empire Today

Dear Michael, thank you for bringing your concerns to our attention. We regret any misunderstanding that occurred, and understand that we have addressed this matter. For questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
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Newport Beach, California
1 comment
3.4
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I had wood flooring installed by Empire and they missed a small 2' x 3' closet. I called them to have them come out and do the closet and they wanted to charge me for a whole new install.

I received an unsolicited call from Empire a few days ago and they offered $250 off ANY install. I figured this was the perfect opportunity to get the closet done. I made sure to explain the situation and scope of work the the Empire rep and she assured me that the $250 would apply to any order. A sales rep was scheduled to come out but he cancelled when to found out there was no commission for him. He told me that his manager "Nick in LA" had said I could just schedule an installation with out the sales rep coming out. I called and was told the the $250 offer would not be honored.

Review about: Empire Today Installation.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

I didn't like: Poor follow up on installation, Dishonest pricing.

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Comments

ETCustomerSupport
#1104975

Hi Michael, thank you for bringing your concerns to our attention. We regret any misunderstanding that occurred, and we will be following up with you shortly to discuss the situation and work towards a resolution. Thank you.

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