Reply by Empire Today

Dear Customer,

We’re thrilled to hear that your concerns were addressed in a timely manner, and are glad to know that we made beautiful new floors easy for you! We hope to work with you on future projects.

Thank you for sharing!

-ET Customer Support

Monday and Tuesday my floors were replaced. By the time of completion I still had no word about Wednesday which the carpet was to be done. The floor person then upon my telling him my concern. He called at 2pm and found out we weren’t on the schedule. So we were told that someone would be there in the am.

I called in the am to two different departments to let them know I had an appointment at 10 am and was going to be gone left my number and asked to please call me.

The driver came at 10:30 am and had to come back as I was gone. I did get an automated voice mail at 10:20. He came back at 12:pm and was so pleasant and accommodating. Which by this time I was disappointed that no one called me back. But Bruno turned my disappointment into joy.

His experience was appreciated. My carpet looks great and I’m very happy.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Good customer service.

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