Reply by Empire Today Dec 27, 2011

Mary Lynn, we’re sorry to hear about the issues you’ve experienced with your product post-installation and the lack of follow up you’ve received. Customer service is extremely important to us and we always want to address any concerns that our customers may have. Someone from our customer service team will be reaching out to you soon to work on a resolution. If you have any additional questions please feel free to contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Larchmont, New York
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Update by user Jan 21, 2012

I have been working very hard with Empire to resolve my issue. They agreed that the original install was \"botched\" and promised to send an experienced team and re-install the carpet. Stephanie in the corporate office was very responsive. But now, I sit waiting for the re-install which was promised for this morning and it is now 1pm! They just can\'t seem to get it right.

I must also mention that I put wood laminate (using ET) in my kitchen 3 years ago and it is beginning to buckle. Mentioned that to the sales guy (he saw it and agreed) and he said they would give me a discount on the carpet. Didn\'t happen.

I work hard and want to use my money wisely. I don\'t feel I made a good selection with Empire. I feel the quality of their products and customer service (except Stephanie) severely below industry standards. I am also unhappy with the install of the window treatments I paid for (remote controlled) which are uneven and have long wires hanging down when in the up position.

I would really appreciate it if an senior person in ET\'s corporate office could resolve all of my issues.

I am still

Original review posted by user Dec 27, 2011

I am unhappy with the carpet installation but more upset at the lack of customer service at this company.The rep at ext 4711 left me hanging over Christmas - have not heard from her for over 2 weeks after they sent someone to take pictures and promised it would all be made right.

They say the have a AAA rating but this is not my experience.

I also bought window treatments but asked for that install to be delayed until the carpet issue was resolved.

They ignored my request and sent the guy anyway!

I am now looking at getting a lawyer and/or filing a Consumer Affairs complaint.Not the way I wanted to spend the holidays.

Review about: Carpet Installation.

Review #284176 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Installation
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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