Empire Today's reply to:
Empire Today - Empires quality
When the salesman came here he told us that the sale was over, but was going to give us another deal.Like dummies, we accepted the offer.
I just didnt want to look around anymore. Although the carpet was installed nicely, we now see how bad the quality is. Theres only 2 of us and already after 3 months, you can see traffic pattern to where it is matted down in areas and on steps. I called customer service but was told it was past the 30 days.But I feel if they know they have an unsatified customer, they would bend over backwards to make it right.
Afterall, thats what I do with my own customers.I will never use Empire again, never