Reply by Empire Today

Jetter, I wanted to follow back on your post regarding our products and the service that you expected. Customer satisfaction is extremely important to us; our goal is to ensure you are satisfied with not only the products but the service levels. We want our customers to be as happy with the overall experience as we are to service them. I would like the opportunity to review your order with you to see if we can reach a mutual resolution. If possible, would you be able to contact me at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Reston, Virginia
1 comment

When the salesman came here he told us that the sale was over, but was going to give us another deal. Like dummies, we accepted the offer.

I just didnt want to look around anymore. Although the carpet was installed nicely, we now see how bad the quality is. Theres only 2 of us and already after 3 months, you can see traffic pattern to where it is matted down in areas and on steps. I called customer service but was told it was past the 30 days.But I feel if they know they have an unsatified customer, they would bend over backwards to make it right.

Afterall, thats what I do with my own customers. I will never use Empire again, never

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Crosslake, Minnesota, United States #121742

Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.