Reply by Empire Today

I have read your posts and comments from 2008 regarding your in-home estimate. We do offer a wide selection of quality carpet in many different materials. There are many factors that go into our fully installed price such as the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Although some time has passed, I would still like the opportunity to discuss your concerns. We are constantly trying to improve on our level of customer service and would like to follow back with you to see if there is anything we can still do for you. You can contact me at or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
Colorado Springs, Colorado

My fiance and I just moved into our new home and needed carpet in various places of the house. We had Empire come out to give us a free measurement and price quote.

They measured it at 1288 sq. ft. and only offered polyester carpeting. Why do they not offer nylon...the better carpeting?

Anyway, we decided to check out another company near our home.

When they came out to do their measurements, it was measured at 984 sq. ft! Over 300 sq. ft.

difference?! They are telling people they need more carpet when in reality they don't need it. There are obviously people out there who trust them and don't measure themselves to double check.

If you go with Empire, then you should definitely measure yourself first to see how much carpet you actually need. We didn't use them and I suggest the same for you.

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