Reply by Empire Today

Michael, we never want our customers to be disappointed in their experience with us, and we’d like to speak to you in more detail about your situation and your concerns with our pricing. We understand that we’ve contacted you via email regarding this matter. If you’d like to speak with us further, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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Houston, Texas
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We were in the Woodlands Mall and setup an appointment with Empire.Dwayne came by and was very friendly.

But ofcourse he was, I had money he wanted. Anyway I had already drawn the plans of my rooms and hallway we wanted covered in tile and wood or either. We were open to advise. And like the other bids, we were advised to stay with one texture since they all touched.

OK. And all went quite well until he quoted the price. We were wanting to cover 589 sq. ft.

The price he quoted was a little over $11,000.00. Just under $20.00 a sq. ft. And when I asked him how much that was a square foot, Dwayne could not tell me.

He said they are the biggest seller in the country of wood floors, but would not sell me the actual square footage we needed. We only sell by the box. Excuse me? We are looking at your samples of flooring you say you have in the warehouse.

So nothing special order. And you only sell by the box? And all this flooring is special made just for Empire. Wow, you must sell alot of flooring.

Now to the fun part, or should I say the flimflam. When we told him he was WAY to high, a phone call was made to "talk to my supervisor" the price magically dropped to around $6000.00. Still way out of the ball park. After another phone call "to his supervisors, supervisor".

Dwayne said I will likely get in trouble for "going over his head". What are we buying, a car or flooring? Now the price had dropped from just over $11,000.00 to $5,000.00. We told Dwayne he coul;d leave and be sure to take all his items with him.

Needless to say, Empire Today will NEVER step foot in our home again.

And they are the top company on Angie's List?Angie, you better screen your companies.

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