Reply by Empire Today Nov 04, 2010

We know that your post is from a couple of years ago, but we are always trying to find ways to improve on our customer service and would like to follow back with you. Although some time has elapsed, we can still check on the status of your account and your deposit refund. If you are interested, I can be reached at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Andover, Massachusetts
5 comments

I am very upset, I would recommend to never use them.My father is dieing and need to sell our home to move my parents in with us;they won't refund the deposit.

I had put down 847.00 towards a 2500.00 order! They have no feelings are cold and calculating people.I will never, ever use them again.>>>>>!!!!!!!!! Empire Today has no feelings in regards to their clients. They will not return my deposit.

I have gone to corp level and they are still telling me no.

I wish I would of went on line first before I placed an order.I am so very upset with the disrespect they have for people.

Review about: Blinds.

Review #128671 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $847
Preferred solution Not specified

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Comments

randyp910
#177700

I've been given the run around for 3 weeks about my refund.I cancelled within 24 hours and it wasn't a special oreder.I've been given 4 different stories from 4 different customer service reps.None have been true yet.Every time I call I gat a different spin on the checks in the mail.Either it must have gotten lost,it takes 7 to 10 days for the mail,wee mailed you a new one yesterday and the latest is we just cut you a check today.These crooks need to talk to eachother and get their story straight.The funny thing is they advertise an A+ rating with the bbb just look at all of the posts here and other sites and explain how thats possible.

GEORGE
#30460

AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job.Here's a friendly suggestion...why don't you request a discount...

call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!

Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.

One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal!SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.

GEORGE
#30459

AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job.Here's a friendly suggestion...why don't you request a discount...

call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!

Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.

One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal!SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.

respond to cici on Empire toda
Alupka, Krym, Ukraine #24095

I wouldn't place an order if I knew my father was having a health crisis, that is the whole point!? My Father was told after he was dieing, not during the process.... not before our order.

CiCi
Barnaul, Altaisky Krai, Russian Federation #23968

Maybe it wasn't a great time to purchase carpet while your father is having a health crisis, but this company should give you a refund. Maybe you can report them to the Better Business Bureau.

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