Empire Today's reply to:
Empire Today Window Treatments
I had used Empire Today before for flooring & thought they had done a great job.Even though they were more expensive than Home Depot when I decided to install a window covering I contacted them again.
The first appointment the salesman just didnt show up. I called after waiting for him 4 hours only to find out that he was still at least an hour away. I called the sales manager & they appologized & sent out Paul a new salesman along with an apology &$50 credit for my inconvience. I explained that I wanted a Honeycomb window treatment he measured the window showed me the honeycomb book with the picture of a blind that goes top to bottom, bottom to top & anywhere in between.
I picked the fabric right next to the picture of it & he priced it. We agreed on it right then & there & I gave him a deposit. The next day the installer called & said he needed to come measure again. He said that the Paul had measured wrong & the it was going to be more expensive.
Paul called & said he was sorry but the price was an additional 250. We ordered the treatment & it arrived 2 weeks later & was installed. When I asked him to show me how to raise the shade from the bottom up he said thats not What Paul ordered but merely a roller shade. I called Paul & told him what had happened & he said he didnt think I would want to spend the additional money so he just ordered this & didnt tell me that it wasnt what was in the picture.
Paul checked with his manager & said that they could fix it but now it would be an additional $350. I told him no way. This is the biggest scam of up charging I have ever seen or heard about. I have asked them to come & take out their shade & they still havent come to make arrangements.
Paul called back & said he didnt need to be involved anymore.
BUYER BEWARE either they make their money on upselling or Paul is the most inept salesman selling window treatments!!