Reply by Empire Today

Rafael, I apologize for the problems you’ve had with your product. We want you and all of our customers to be satisfied with their home improvements. It’s my understanding that we spoke to you yesterday and that currently we’re working on a resolution with you. If you have any further questions or concerns please feel free to call me at 888-588-2315 x4195 or send me an email at Rebekah Clerk, National Customer Service Manager
Newark, New Jersey

Update by user Aug 07, 2011

Iam now very pleased with Empire Today. They have contacted me and my problem has been resolved to my satisfaction. They have made me a happy customer and recent service was great.

Original review posted by user May 31, 2011

Please never purchase anything from this horrible & dishonest company!! We are a young struggling couple that wanted nothing but the best for our floor renovation but instead got garbage.

After taking consultant advice, which promised us "this was best floor that could withstand almost anything" we purchased "scratch-free" flooring. But not even after 24hours installation floor was chipped. After one-month borders started to break and it hasn't even been 1yr since we purchased and we have scratches, dents & chips everywhere. We take EXTREMLY good care of flooring because we own and want it to last but unfortunately even with specific instructions from company itself on how-to care for floors, it has been nothing but a disappointment.

I've never move any furniture around & I even ask my guest to remove shoes and I STILL find new scratches!

After several complaints, they sent an inspector, which "claimed" that we caused damage to floors. The experience with Empire Today has been nothing more but upsetting and waste of my money.

Product or Service Mentioned: Empire Today Flooring.

Monetary Loss: $3200.

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