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Manufacturer: Empire Today Category: Flooring Clear all filters (4 of 4 reviews match)
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Dear Victoria, We assure you that we take matters such as this one very seriously, and regret to hear that your installation was delayed due to possible asbestos. We understand that you have requested to cancel your order, and are glad to hear that your refund was received. If you continue to have questions and/or concerns please contact us at customersupport@empire-today.com. Thank you, -ET Customer Support
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I liked
  • Price
I didn't like
  • Poor local customer service
#988149
Recently, I had met with an Empire Today sales rep. He sold me carpet and vinyl flooring for my house. He also arranged to have both installed on the same day. The carpet install team showed up an hour late and the vinyl team (man and wife) shoed up later. When the vinyl installer unrolled his vinyl, it was damaged beyond use. Rather than going to get another roll he opted to blow off the day and come back the next day causing me a loss of a...
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Anonymous

Anonymous I am having a problem with them two. Am waiting to hear or an air conditioning mechanic. When Empire did the trim on my floor they busted a pipe and now aircon messed up. Plus...

ETCustomerSupport

ETCustomerSupport Dear Paul,
We are extremely disappointed to hear the issues you have been experiencing and regret that your installation has not been completed as scheduled. We will follo...

I didn't like
  • Lack monetary compensation
#845183
Dear Customer, We understand that this has been a frustrating experience for you, and we sincerely apologize for the inconvenience. We are aware that you have taken care of this matter. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com. Thank you. -ET Customer Support
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I was stood up for initial consultation, promised an installation date that was not fulfilled twice, promised a price and service that was impossible. They attempted to charge me an extra $1,000 after they ripped the middle of my kitchen floor out. They installed the wrong pattern of tile and used the wrong color grout. They did not ever give the person that referred me her money. I have dealt with the absolute rudest customer service...
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Anonymous

Anonymous my parents are in their 90's. they had a flood in their basement which oled much ripping up and removal the carpeting. they called Empire because of their good ads. an asso...

ETCustomerSupport

ETCustomerSupport We’re glad that you brought these issues to our attention, and we would like to know more about the situation so that we can help make things right for you. Unfortunately, we ...