Product: Empire Today Vinyl Flooring Clear all filters (5 of 5 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Dear Richard, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy from beginning to end for all of our customers. We’re disappointed to hear about your installation experience, and assure you that we take your concerns...
Read more
Product
Empire Today Vinyl Flooring
#1388705
Empire Today's reply to:

Empire Today - POOR INSTALLATION AND CUSTOMER SERVICE

WHEN I WAS TO HAVE VINYL FLOORING INSTALLED, THE INSTALLER PULLED UP SOME ASBESTOS AND IMMEDIATLY STOPPED WHAT HE WAS DOING, TAPED THE OLD CARPETING BACK DOWN AND STATED THAT HE WAS DONE FOR THE DAY. MY SON, WHO WAS HOME AT THE TIME CALLED THE INSTALLATION MANAGER TO STATE WHAT HAPPENED AND WE GOT NOTHING BUT THE "RUNAROUND". WHEN I PURCHASED THE FLOORING, I ALSO PURCHASED CARPETING THAT WAS SUPPOSED TO BE INSTALLED AT A LATER DATE. AFTER MULTIPLE ATTEMPTS TO TALK WITH LOCAL SUPERVISORS REGARDING THE ASBESTOS AND NOT GETTING ANY RESPONSE, I CANCELLED ALL MY SERVICES WITH EMPIRE. I HAD PUT DOWN THE REQUIRED DOWN PAYMENTS AT THE TIME OF PURCHASE AND NOW I WASN'T GETTING ANY SATISFACTION WITH GETTING ANY OF THAT MONEY BACK EITHER. ALL THIS WAS GOING ON AS I WAS TRYING TO MOVE INTO A NEW HOME THAT I HAD JUST PURCHASED AND TIME WAS RUNNING OUT. BEFORE I COULD GET ANYONE ELSE TO INSTALL FLOORING AND CARPETING I HAD TO PAY OUT OF MY POCKET THE PRICE OF THE ASBESTOS ABATEMENT WHICH I HAVE STILL NOT GOTTEN RE EMBERSED FOR AND PROBABLY NEVER WILL. IT WASN'T UNTIL WE CALLED THE CORPORATE OFFICE THAT WE FINALLY RECEIVED ALL OF THE MONEY BACK. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AND I HAVE TOLD ALL MY FRIENDS AND FAMILY TO LET EVERYONE THEY KNOW TO STAY AWAY.
Product
Empire Today Vinyl Flooring
#988149
Show
Empire Today's reply to:

Dear Paul, We understand that we have addressed your concerns. If you continue to have questions please refer to customersupport@empiretoday.com. Thank you.
Read more
Deltona, Florida
Product
Empire Today Vinyl Flooring
#845183
Dear Customer, We understand that this has been a frustrating experience for you, and we sincerely apologize for the inconvenience. We are aware that you have taken care of this matter. If you continue to have questions or concerns please contact us at...
Read more
Elk Grove, California
Product
Empire Today Vinyl Flooring
#788534
Empire Today's reply to:

Dear Melissa, We appreciate you bringing your concerns to our attention. It is our understanding that we have communicated to you our rules and protocols pertaining this situation. If you continue to have questions or concerns, please contact us at...
Read more
Bristol, Connecticut
Product
Empire Today Vinyl Flooring
#739204

Empire Today Vinyl Flooring Top Locations