Product: Empire Today Tile Installation Clear all filters (5 of 5 reviews match)
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Empire Today's reply to:

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at...
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Location
Memphis, Tennessee
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Empire Today Tile Installation
Review #1027366 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - Tile Installation Review

The salesperson promised a complete, professional and clean demo and installation. I received non of the above. He told me they would curtain off all non working areas and that was far from true. When they were removing the old tile it was like a war zone here. We were in another room and pieces of tile was hitting the door like golf ball size ice pellets hitting a tin roof. Tile flew everywhere. They never sealed off the other rooms , so the became full off broken tile, soot and dust. If it was not for me putting a large rolled up bath tile under the bedroom door we might have been hit by chard pieces tile. The whole myth of the operation is Empire does not employ their own installers. They sub out all the work to below standard companies, who really don't care about the quality of work or the customer , they just want to get the job done and get paid. I complained all that horrible day and was greeted the next morning by a crew of about 6 or 7 men to start the install. After not getting a satisfactory explanation the first day , I was not going to be happy with these people to complete the job. I made a few phone calls to Empire and then decided to ask them to leave the premise. They also stated that the just might have enough tile to lay it in diagonal pattern like I had paid for..Bottom line is that they charged me a astronomical price for the fist dsy of demo $$$900.00. I am seeking another companyto finish the work.. CONSUMERS BEWARE !!! THE BIGGEST. RIPOFF COMPANY GOING !!!
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Empire Today Tile Installation
Review #1006629 is a subjective opinion of poster.
2 comments
Empire Today's reply to:

Dear Lori, We understand that we have addressed your concerns, and firmly stand by our final resolution. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Location
Colorado Springs, Colorado
Service
Empire Today Tile Installation
Review #952071 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - Save your blood pressure DON'T USE Empire!!!

I used Empire Today for bath and entry way tile, also for carpet in the hall and bedrooms. Huge Mistake! Steve the Memphis, Tn. General manager is an ***! They turned a one or two day tile job into a week and are still not complete. Did not level the floor in bath before laying tile. Grouting not level and lines are different sizes. Grout not the same color. Left a big mess on carpet, walls and doors. Broke the transition between the entry hall tile and laminate in the living room and replaced with some *** that doesn't match. Lied about it being complete and I guess signed the paperwork themselves. Left nails in the driveway. Carpet installation was a little better. Furniture movers scratched walls bad. After the job was done the installer layer his clip board on my $32,000 Harley Davidson in the garage and scratched it? WOW! Still waiting on Steve's boss to call me to fix this mess. Save yourself some pain in the a@@ and Don't use these idiots! You get what you pay for, they are cheaper, but SUCK!
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Location
Oakland, Tennessee
Service
Empire Today Tile Installation
Review #943709 is a subjective opinion of poster.
1 comment
Dear Kristine, We are sorry to hear that your experience was not a positive one for you. Our records show that your order was cancelled per your request. For future concerns please contact customersupport@empiretoday.com. Thank you.
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Location
Riverton, New Jersey
Service
Empire Today Tile Installation
Tags
  • Horrible Customer Satisfaction
Review #894074 is a subjective opinion of poster.

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