Manufacturer: Empire Today Category: Installation Clear all filters (3 of 3 reviews match)
I ordered a certain tile from the sample board. I had the date set for Oct. 20 2016, Ialso called on Monday before it was to be done on Thursday, to confirm. I was told by the salesman, that yes they would be there, come Thursday, NO Call, No show, I had to then set it for the next week. They came out with a completely different color I ordered off the sample...It was almost white. I ordered a tan/beige tone. I was even told by the installers,...
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ETCustomerSupport Dear Lori,
Your concerns are important to us and we are disappointed to hear that you were not satisfied with the product that you received. We will investigate further an...

Empire Today's reply to:

Dear Mr. and Mrs. Hogwood, We are disappointed to hear about your experience and assure you that we never want our customers to feel this way. Your concerns are important to us, and we will be in contact with you soon to discuss this matter in more detail. Thank you.
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I didn't like
  • How our work order was not handled well
  • Way the installation went and the end product
  • Quality of the job
Horrible experience! Tried to get a new tile floor for my bathroom. Sales rep lied, said the floor would be installed Friday morning, 9 am. No one showed. At 7 pm the work was rescheduled for Saturday at 8 am. The installers finally showed at 2:30. They demanded full payment up front before beginning work. This is a violation of the NJ Consumer Affairs act. After ripping out my old floor, the installers said they could not complete the job...
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ETCustomerSupport Dear Kristine,
We have sense your frustration and regret that your installation was not completed as planned. We understand that we have been in contact with you regarding...

I didn't like
  • Misleading sales
  • Lack of integrity
  • Time it takes to get my money back