I worked as a sales rep for about 9 months and here is the truth about them. first realize ALL companies get complaints..no matter how good they are.
In 9 months I sold approx 320 flooring jobs and I had to my knowledge 4 un happy customers...that is about 1.5 percent...not too bad by any standards now is it. Do you think that when a grown man gets in his car and drives 45 mins on a friday night and then lugs samples into your house spends 90 mins measuring and answering questions that he wants to get back in his car and drive away with no sale? They work on 100% commission...no gas allowance..nothing unless they sell and the average commission is 4%...so a 1500.00 carpet yields the rep $60...yep thats it. Do you also think that an in home shopping experience should be cheaper than going down to a big box store and waiting to get someone to help you and then having to set up an appointment to have someone come out to measure?
Once the measure is done you will get a price in 48 hours then another week or two for an install...yes Empire might be slightly higher than the big box...but not much. Empire will also handle the financing with you in your home...all in about 60-90 mins...yea it might be 75.00 more than the big box...ya think???
Here is the down side to Empire....once the rep sells the job and gets his whopping commission we get call backs because the customer wants to rethink the color and we need to go back...or they found a lowe price and we need to match it or lose the sale..over $50..or if something does go wrong..and by wrong I mean even the slightest thing such as the installers being late or whatever... corporate issues you a discount so you dont cancel and the discount means the reps big commission turns into NO commission...yea so when you call to complain we dont get paid in many cases..not all. Out of my 320 or so jobs I have to say empire went out of their way in some cases to make people happy and provided them with superior customer service...I hated the pay structure and for the reps its a horrible job but for the customers they are great.
When I was hired I was led to believe I would be making twice what I made...and I was a top performer. facts based on 320 jobs...of course as soon as you read a bad review here its easy to assume that most of our jobs go bad but in truth its only a very very small percent...they sell thousands of jobs per week across the country expect to hear about the bad ones.