Empire Today's reply to:
Empire Today - The old bait and switch
I had Empire Today come out under their Buy 1 get 2 free campaigns. While the selection was good and I did find carpet and wood laminate flooring, the bait and switch occurred after I placed the order.
First, the laminate was not covered under the campaign. However, I was "given" a 67% discount, which was supposed to make up for not being included. Then the quotes were given with no breakout for materials, labor, etc. I was given a "30 day" price and a "Install Tomorrow" price, with the "30 day" price being $350 more. I placed the order for "Install Tomorrow", but the more I thought about it, the more disturbed I got and wound up canceling the order the next day (2-20). After I cancelled the order, the salesman called back, stating that he had calculated that I needed 18 boxes of laminate, when in fact, I only needed 10. I wonder if that mistake would have been found out by the time I had to pay. However, I found out that Empire did not cancel the order until today (3-1), meaning that they will wind up keeping my deposit for an extra week.
Empire did not provide detailed quotes in terms of room dimensions, cost of materials, labor, etc. Without details, it is impossible to do any kind of price comparisons. They also schedule the installation before the consumer deadline of 72 hours. I guess the expression "Buyer beware" applies to Empire. By "discounting" the install next day price, people do not have time to think or comparison shop and wind up thinking they got a good deal.
Review about: Flooring.
Review #173131 is a subjective opinion of a user.