Reply by Empire Today

Andres, thank you for posting and sharing your positive experience about your Empire flooring installation. Customer satisfaction is important to us. Any customers with questions or concerns, we encourage to call 800-588-2300 or visit our website at to speak with our customer service team. If you have any further questions, you can follow back with me by email at or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
Tampa, Florida

I'm really surprised with the complaints, we did our hardwood floors with empire today back in 2006 and the floor is looking like new, we are really pleased but any ways I learn that the people that is not happy with this company they can also look on the NWFA.ORG for professional installers and companies they also provided really good service or if you already went through empire today and you have any problems try to deal with the local phone number instead of the 588 2300 because they probably can resolve your problem faster the local number you can find that in the yellow pages under empire today or the carpet shop

Monetary Loss: $17000.

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