Reply by Empire Today

I apologize for your missed in-home appointment and for the lack of response you received from customer service. Customer satisfaction is extremely important to us and I would like for a member of our team to speak with you about your experience. We stand by our products and installation, and we work with customers should a problem arise. If possible, would you be able to contact us 888-588-2315 x4195 or email us at with your contact information and we will follow back promptly. Rebekah Clerk, National Customer Service Manager.
New York, New York
1 comment

Stay away from Empire Today. They lure you in with slick commercials and some nice customer service up front, but they *** on the back end.

Don't sign the contract because the moment you do, the service goes to pot. No returned phone calls, estimated dates for measurement and installation aren't met--without even a phone call. They are awful and I will never use them again. I stupidly declined a competing offer from a local guy and now I wish I can gone with him.

Bad, bad, bad. I cannot begin to express what a frustrating experience this has been,.

Product or Service Mentioned: Empire Today Installation.

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thank you - i was ready to book an appointment until i red your comment. i think i will shop around at some of my local dealers.

lowes is the same way. you may end up with your furniture in your kitchen for a couple of months before they deliver as promised.