I was making enough noise about my crappy carpet that finally "Helen" from Empire Corporate Office contacted me. I remember reading the name "Helen" in several other complaints about Empire.
They probably have a room full of "Helens" sitting on their 800 number that say they work for Corporate Office. I did what she said I had to and allowed a third-party (at Empire's choosing) to come and inspect my carpet. Three weeks later, after my phone calls to Empire, Helen called me back today and read me the report. The inspector supposedly said that the carpet is wearing normally -- I told her that it is not normal for a 15 month old carpet to have dark trails where you walk -- and the inspector had agreed with me while he was here.
I told her I knew the dude was an employee of Empire Today -- she says he is not. If he isn't, he must be paid by Empire Today to say one thing to me and put another thing in their reports.
Empire sells such *** that he probably makes a very good living inspecting their lousy products. I am really po'd -- Empire has not heard the last from me.