Reply by Empire Today

As a member of the Customer Service Management Team, I would like the opportunity to review and address your concerns with the product and the service that you received. Empire does hire an outside third party inspection company to assist in reviewing concerns that customers might have with their products or installation. Our products do come with a product and installation warranties. Ultimately, my goal is that we can work on a mutually agreed resolution. Based on the information provided in the post, I’m not able to review your account. If possible and at your convenience, please feel free to give me a call at 888-588-2315 x4195 or you can email me at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager.
Author's
Reston, Virginia
1 comment

I was making enough noise about my crappy carpet that finally "Helen" from Empire Corporate Office contacted me.I remember reading the name "Helen" in several other complaints about Empire.

They probably have a room full of "Helens" sitting on their 800 number that say they work for Corporate Office. I did what she said I had to and allowed a third-party (at Empire's choosing) to come and inspect my carpet. Three weeks later, after my phone calls to Empire, Helen called me back today and read me the report. The inspector supposedly said that the carpet is wearing normally -- I told her that it is not normal for a 15 month old carpet to have dark trails where you walk -- and the inspector had agreed with me while he was here.

I told her I knew the dude was an employee of Empire Today -- she says he is not. If he isn't, he must be paid by Empire Today to say one thing to me and put another thing in their reports.

Empire sells such *** that he probably makes a very good living inspecting their lousy products.I am really po'd -- Empire has not heard the last from me.

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Anonymous
#88689

Glad I took the time to read these reports. I'm sorry for you and the poor service/product, but happy that people like you are honest so we don't keep throwing money their way.

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