I wish I'd read these reviews a couple of weeks ago. We made an appointment for an Empire Today rep to come give us an estimate, between 1-3 pm.
At about 12:30, the sales manager called to say that because of bad weather everyone was running late but that he was helping his sales crew and would be there between 3-5 pm. I gave up at 5:15 after wasting most of my afternoon off - and he showed up at 5:30 (didn't leave til 8:30). Long story short, we decided on products we liked and set things into motion. (this was the first company we contacted).
We were approved for most of the cost to be financed for 4 years at a fairly low interest rate. After checking other places locally, we realized what a rip off this was and called the sales manager to cancel. He was in his car and couldn't take any info down, and suggested we contact the business at their toll-free number (but couldn't recall it!!) then said "don't worry, I'll take care of it for you". The next day, we received a credit card in the mail for the amount of purchase - I did NOT expect that.
So, I called Empire again to cancel. He had NOT called in to cancel, and in fact I was told that the customer is always responsible for canceling, not the salesperson/manager. Today I called to cancel the credit card and was told it had a pending balance on it of $7200... I blew a gasket.
Called Empire AGAIN. 20 min on hold and was disconnected. I finally got through to someone who reassured me the cancellation was in place, and thought the charge to the card wasn't gone because of the holiday weekend. I'll call back tomorrow to confirm.
Needless to say, we are so glad we didn't actually go through with this - but at the same time, worried that installers will show up at the door next week... Empire's "business" practices suck.
Product or Service Mentioned: Empire Today Manager.
Reason of review: Return, Exchange or Cancellation Policy.