Reply by Empire Today

I would like the opportunity to speak with you regarding your problems with your laminate flooring. Since I cannot locate your account information based on your post, would you please contact me directly? Customer satisfaction is extremely important to us and if there are any issues that arise, we will work with the customer on identifying the concern and assist in providing a resolution. Please feel free to email me at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Charlotte, North Carolina
1 comment

Empire today has the worst customer service ever and there products do not stay down on your floors.

DO NOT USE THEM< you will regrest it! This company sucks they put down laminate floors and they have come up all over our home and they claim it is our problem we are sueing them.

They are the worst flooring company out there. Please do not make our mistake and use this company they are the worst and they do not care one bit they do bad work.

They will not answer your calls we have turned them into BBB. What a joke that is?

Product or Service Mentioned: Empire Today Customer Care.

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They just won a award from BBB for customer service. How do you plan to sue?

All work is done by sub-contractors. All empire does is provide you with the material.