Reply by Empire Today

Carlene, I’m very sorry to hear about the issues you’ve experienced with your product. Customer satisfaction is a top priority for us, which is why we work with customers that experience concerns with their product or installation. It’s my understanding we’ve reached out to you and were able to reach a resolution and that our service manager followed back with you today. If you have any questions or concerns, I would be happy to follow back with you directly. You can reach me via email at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Bridgewater Township, New Jersey

Empire today is not returning calls and refusing the fix laminate floor buckling. We had them out to fix one area which we were told was the installers fault.

We agreed to put transitions in under the bedroom doors to save empire money and not having to redo the whole condo living room. We did not want this but were told that they would redo the kitchen buckling no matter what the issue was. They came, fixed the hallway and then told us they are not doing the kitchen due to high moisture readings. Never heard of such a thing.

We had a cabinet fixed under the sink and asked the guy if there is moisture and he said not at all.

We do not pour water on our floors so they are full of ***. Orlando from the NJ office is horrible...we are now filing a lawsuit.

Product or Service Mentioned: Empire Today Flooring.

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