Reply by Empire Today

Thank you for bringing your experience to our attention. We’re disappointed at the issues that occurred during your installation process, and we can assure you that this is not the level of service we expect for our customers. We would like to know more about what happened and ensure that your installation gets completed to your satisfaction, but we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to so that we can follow up with you. Thank you. Jeanette Ramey, National Customer Service Manager
Southbridge, Massachusetts
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

Postponed the sales call with no notice and finally came at an inconvenient time, offered me 50 off for the inconvenience, refused to honor that later on. When it comes to the install, the non English speaking contractors installed the tile crooked and left the bathroom and overall house a mess.

The company gave me the run around and finally set a repair date which they didn't show up for due to lack of material. Never called to let me know after I took the day off to be here for the install.

Overall poor work, poor customer service, poor company. Don't use empire, I will never use them again.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review



Most installers don't speak English and aren't insured!!