Reply by Empire Today

Lee, we’re disappointed you weren’t happy with your product; however, we want you to know we do stand by the quality of our products. It’s my understanding we’ve followed back with you to address your concerns and that we’ve been able to reach a resolution together. The local area market will be contacting you soon to schedule an appointment for you to select a new product. If you need anything else before this time, please feel free to send me an email at or call me at 888-588-2315 x4195. Thank you for bringing this to our attention. We’re glad we could help. Rebekah Clerk, National Customer Service Manager
Boston, Massachusetts

I bought carpet from a hard sell...that was my first mistake.

Good price, I was happy. 6 months later it was flat and lifeless with no springback to the fibers. After A YEAR back and forth an "independent investigator" found it to be consistent with this entry level carpet. If I was told this when I bought I wouldnt have bought it. I was told it was perfect for the room...yadda yaddada. So the expert who comes to the home lies to make a sale that day and Im left screwed. THANKS!

I was told it was what a landlord "throws down" to beautify an apartment to rent and it has no life expectancy...this was told to me from the Empress rep AFTER I had it installed and AFTER all my troubles.

So I bought 1000sgft of PURE JUNK...and they wont DO A THING to help.

Way to stand being your product and to help a customer that you screwed by making the hard sell without letting them know it was ***. Why would I want *** in my new home...and 1000sqft...cmon now. Thanks for screwing me, my wife and new baby.

Monetary Loss: $1700.

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