Empire Today's reply to:
Empire Today sold me junk, knew it, admitted it and wont fix it...go elsewhere
I bought carpet from a hard sell...that was my first mistake.
Good price, I was happy. 6 months later it was flat and lifeless with no springback to the fibers. After A YEAR back and forth an "independent investigator" found it to be consistent with this entry level carpet. If I was told this when I bought I wouldnt have bought it. I was told it was perfect for the room...yadda yaddada. So the expert who comes to the home lies to make a sale that day and Im left screwed. THANKS!
I was told it was what a landlord "throws down" to beautify an apartment to rent and it has no life expectancy...this was told to me from the Empress rep AFTER I had it installed and AFTER all my troubles.
So I bought 1000sgft of PURE JUNK...and they wont DO A THING to help.
Way to stand being your product and to help a customer that you screwed by making the hard sell without letting them know it was ***. Why would I want *** in my new home...and 1000sqft...cmon now. Thanks for screwing me, my wife and new baby.
Monetary Loss: $1700.