Update by user Jul 05, 2012
Another month has passed and another visit from an independent evaluation company and STILL no resolution/response from Empire.No response to my calls to customer service AGAIN.
My opinion of this company has not changed.I would recommend that you look elsewhere for carpeting.
Original review posted by user May 30, 2012
I bought brand new carpeting and it almost immediately started to unravel.I have been trying to get it rectified for over 8 months.
They sent installers out to look at it twice. They acknowledged that the carpet is defective, took pictures and left saying that I should hear from "the supervisor" but that never happens.
I have left numerous messages for Customer Service, but no response.I WOULD HIGHLY RECOMMEND THAT YOU STAY AWAY FROM THIS COMPANY - it sounds like a great deal and they do it fast, but what good is that if they do not stand by their product?