Reply by Empire Today

Nancy, we regret the lack of follow up that you’ve received. We take customer concerns very seriously and always want to work with our customers until they are satisfied. We’ve reached out to you and left you a message about working towards a resolution. Please call us at 888-588-2315 x4195 or email us at, and we’ll follow back with you to promptly resolve this matter. Thank you. Rebekah Clerk, National Customer Service Manager
Hartford, Connecticut

Update by user Jul 05, 2012

Another month has passed and another visit from an independent evaluation company and STILL no resolution/response from Empire. No response to my calls to customer service AGAIN.

My opinion of this company has not changed. I would recommend that you look elsewhere for carpeting.

Original review posted by user May 30, 2012

I bought brand new carpeting and it almost immediately started to unravel. I have been trying to get it rectified for over 8 months.

They sent installers out to look at it twice. They acknowledged that the carpet is defective, took pictures and left saying that I should hear from "the supervisor" but that never happens.

I have left numerous messages for Customer Service, but no response. I WOULD HIGHLY RECOMMEND THAT YOU STAY AWAY FROM THIS COMPANY - it sounds like a great deal and they do it fast, but what good is that if they do not stand by their product?

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