Reply by Empire Today

I understand that you have an inspection scheduled for your laminate flooring. We are always available to help. If possible, would you be able to contact me at your earliest convenience, I can be reached at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager All our products are installed by professionals backed by manufacturer product and installation warranties. If there are any issues that arise with the quality of the product or service of the installation, we will work with the customer on identifying the concern and assisting in providing a resolution. If there are concerns that are brought to our attention, we sometimes provide an outside certified inspection company in to review the area(s) in question. Once the inspection and results are completed and depending on the outcome of the results, we can determine if it was a service or product related issue. If this is identified, Empire will address and fix the concern. Sometimes, however, issues arise that are not related to our product or installation. If that occurs, we will review the information with the customers and sometimes discuss options for assisting in fixing the problem.
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Los Angeles, California
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I had laminate flooring and carpeting installed in July 2008, two years later the carpet looks like it is 20 yrs old and the flooring is coming up at the edges and empire will do nothing about it.The warranty is junk that they give you and they want $75.00 to come out and inspect the damage.

I have been waiting for two weeks for someone to call for inspection.

Turned them in to the BBB, buyer beware, they lie about their products, send illegal Mexicans to do install and their warranty is junk.I am raging over this.

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