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Product: Empire Today Sales Representative Clear all filters (0 of 11 reviews match)
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Empire Today's reply to:

Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...
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Empire Today Sales Representative
#1093330
Empire Today's reply to:

Empire Today - Waste of Time

What a waste of time. Of course their "50/50" deal only applied to certain products. All we wanted was to pick out flooring get a price and get on with our night. The salesman called his boss to get us a "good deal". It was more than we wanted to pay, but we were willing to go with it. But first we had to sit through his life story. He did the typical salesman tricks trying to win over the wife (me) and seal the deal. He took up a couple hours of our time talking about himself. What he failed to do was his job. He never checked the flooring under our carpet. When the installers came out that was the first thing they did. They told us they were certain our tile was asbestos and because of that we couldn't get the hardwood we had picked because it would have to be nailed in. You can't do that with asbestos. If he had done his job we would have picked out another flooring right then and there, but instead they have lost a sale. Just out of curiosity we asked the installers to measure. The salesman hadn't even gotten the measurements right. They would not have had enough flooring to complete the job. I wasted two vacation days on these people. They have since contacted me three times. The second time I asked them not to contact me again or I would post this information online.....so here I am. Moral of the story DON'T WASTE YOUR TIME WITH EMPIRE.
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Empire Today Sales Representative
#983062
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Empire Today's reply to:

Dear Galen, We are disappointed to hear about your experience. We will review this matter further and will be in contact with you soon. Thank you.
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Empire Today Sales Representative
#967667
Empire Today's reply to:

Dear Dave, We are saddened that you feel this way and assure you that we will investigate this matter further. Thank you.
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Saint Louis, Missouri
Product
Empire Today Sales Representative
#958382
Empire Today's reply to:

Dear Rick, We regret your experience, but understand that we have spoken to you in regards to your product concerns. For future questions or inquires please contact customersupport@empiretoday.com with your concerns and account information. Thank you.
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Winchester, California
Product
Empire Today Sales Representative
#918805
Empire Today's reply to:

Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
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Charlotte, North Carolina
Product
Empire Today Sales Representative
#906867
Hello Cherie, Thank you for making us aware of your experience. We regret the lack of communication that you received and wish to learn more. We will be following up with you soon. Thank you. -ET Customer Support
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Grand Rapids, Michigan
Product
Empire Today Sales Representative
#877102
Empire Today's reply to:

Dear Frederick and Tami, We strive to leave a positive lasting impression during our sales appointments and sincerely regret that this was not the case. We would like to answer any remaining questions or concerns that you may have, please contact us at...
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Hampton, Georgia
Product
Empire Today Sales Representative
#580383
Empire Today's reply to:

Steven, your experience is not what we expect for our customers, and we regret that you were inconvenienced. It’s our understanding that we’ve been in contact with you and that your sales appointment has been rescheduled. You can also contact us at 888-588-2315 x4195...
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Hubbardston, Massachusetts
Product
Empire Today Sales Representative
#425175
Mr. Levene – I've read the information that was provided in your post and also have been in contact with my team to learn more about the information that we have on file. Since I oversee the Customer Service Team, I can assure you that we take each and every concern...
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Atlanta, Georgia
Product
Empire Today Sales Representative
#196801