Product: Empire Today Sales Representative Clear all filters (11 of 11 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
0 comments
Empire Today's reply to:

Empire Today - Worst Experience - Unprofessional

We received a quote and subsequently a followup from Empire to lower the quote. The salesman was annoyed and never sent the updated document. My husband spoke to him and he confirmed our install dates. The next day my husband followed up again for the updated paperwork because they were supposed to install floors that Monday (this was Friday). The salesman starting screaming at my husband and said he never locked in the dates. My husband yelled back that they had and we even changed our move date to accommodate the vinyl floor install. WE then asked for his managers name because his behavior was completely unprofessional. He gave a name and then said "and don't f@@x+++ lie. He actually used the f word. I had my husband hang up and called the 800#. It was a Friday night and they assured me a manager would call me back on Saturday. Have not heard from anyone. Would never use them and will tell that to anyone that will listen. Horrible experinece
View full review
Author
Service
Empire Today Sales Representative
Review #1093330 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Empire Today - Waste of Time

What a waste of time. Of course their "50/50" deal only applied to certain products. All we wanted was to pick out flooring get a price and get on with our night. The salesman called his boss to get us a "good deal". It was more than we wanted to pay, but we were willing to go with it. But first we had to sit through his life story. He did the typical salesman tricks trying to win over the wife (me) and seal the deal. He took up a couple hours of our time talking about himself. What he failed to do was his job. He never checked the flooring under our carpet. When the installers came out that was the first thing they did. They told us they were certain our tile was asbestos and because of that we couldn't get the hardwood we had picked because it would have to be nailed in. You can't do that with asbestos. If he had done his job we would have picked out another flooring right then and there, but instead they have lost a sale. Just out of curiosity we asked the installers to measure. The salesman hadn't even gotten the measurements right. They would not have had enough flooring to complete the job. I wasted two vacation days on these people. They have since contacted me three times. The second time I asked them not to contact me again or I would post this information online.....so here I am. Moral of the story DON'T WASTE YOUR TIME WITH EMPIRE.
View full review
Author
Service
Empire Today Sales Representative
Review #983062 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Galen, We are disappointed to hear about your experience. We will review this matter further and will be in contact with you soon. Thank you.
View full review
Author
Service
Empire Today Sales Representative
Review #967667 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Dave, We are saddened that you feel this way and assure you that we will investigate this matter further. Thank you.
View full review
Author
Location
Saint Louis, Missouri
Service
Empire Today Sales Representative
Review #958382 is a subjective opinion of poster.
2 comments
Empire Today's reply to:

Dear Rick, We regret your experience, but understand that we have spoken to you in regards to your product concerns. For future questions or inquires please contact customersupport@empiretoday.com with your concerns and account information. Thank you.
View full review
Author
Location
Winchester, California
Service
Empire Today Sales Representative
Review #918805 is a subjective opinion of poster.
4 comments
Empire Today's reply to:

Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
View full review
Author
Location
Charlotte, North Carolina
Service
Empire Today Sales Representative
Tags
  • Outside Sales Person
Review #906867 is a subjective opinion of poster.
0 comments
Hello Cherie, Thank you for making us aware of your experience. We regret the lack of communication that you received and wish to learn more. We will be following up with you soon. Thank you. -ET Customer Support
View full review
Author
Location
Grand Rapids, Michigan
Service
Empire Today Sales Representative
Review #877102 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Frederick and Tami, We strive to leave a positive lasting impression during our sales appointments and sincerely regret that this was not the case. We would like to answer any remaining questions or concerns that you may have, please contact us at...
View full review
Author
Location
Hampton, Georgia
Service
Empire Today Sales Representative
Review #580383 is a subjective opinion of poster.
0 comments
Steven, your experience is not what we expect for our customers, and we regret that you were inconvenienced. It’s our understanding that we’ve been in contact with you and that your sales appointment has been rescheduled. You can also contact us at 888-588-2315 x4195...
View full review
Author
Location
Hubbardston, Massachusetts
Service
Empire Today Sales Representative
Review #425175 is a subjective opinion of poster.
0 comments
Mr. Levene – I've read the information that was provided in your post and also have been in contact with my team to learn more about the information that we have on file. Since I oversee the Customer Service Team, I can assure you that we take each and every concern...
View full review
Author
Location
Atlanta, Georgia
Service
Empire Today Sales Representative
Review #196801 is a subjective opinion of poster.