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Product: Empire Today Sales Representative Clear all filters (9 of 9 reviews match)
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Empire Today's reply to:

Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...
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Product
Empire Today Sales Representative
#1093330
Empire Today's reply to:

Dear Nancy, We regret to hear that your installation did not take place as planned. We understand that you have decided to cancel your order, and per your request we have placed you on a do not contact list. If you continue to have questions and/or concerns don’t...
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Product
Empire Today Sales Representative
#983062
Empire Today's reply to:

Dear Dave, We are saddened that you feel this way and assure you that we will investigate this matter further. Thank you.
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Empire Today Saint Louis, Missouri
Product
Empire Today Sales Representative
#958382
Empire Today's reply to:

Dear Rick, We regret your experience, but understand that we have spoken to you in regards to your product concerns. For future questions or inquires please contact customersupport@empiretoday.com with your concerns and account information. Thank you.
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Empire Today Winchester, California
Product
Empire Today Sales Representative
#918805
Empire Today's reply to:

Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
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Empire Today Charlotte, North Carolina
Product
Empire Today Sales Representative
I didn't like
  • Outside sales person
#906867
Empire Today's reply to:

Dear Frederick and Tami, We strive to leave a positive lasting impression during our sales appointments and sincerely regret that this was not the case. We would like to answer any remaining questions or concerns that you may have, please contact us at...
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Empire Today Hampton, Georgia
Product
Empire Today Sales Representative
I didn't like
  • Being ripped off
  • False advertising
#580383
Empire Today's reply to:

Steven, your experience is not what we expect for our customers, and we regret that you were inconvenienced. It’s our understanding that we’ve been in contact with you and that your sales appointment has been rescheduled. You can also contact us at 888-588-2315 x4195...
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Empire Today Hubbardston, Massachusetts
Product
Empire Today Sales Representative
#425175
Mr. Levene – I've read the information that was provided in your post and also have been in contact with my team to learn more about the information that we have on file. Since I oversee the Customer Service Team, I can assure you that we take each and every concern...
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Empire Today Atlanta, Georgia
Product
Empire Today Sales Representative
#196801
Empire Today's reply to:

I have read your post from two years ago and apologize that our sales representative did not follow back with you at this time. Customer service is extremely important to us and we are continually trying to find ways to improve. We want to follow back with you to see...
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Empire Today Portland, Oregon
Product
Empire Today Sales Representative
#130869