Product: Empire Today Sales Representative Clear all filters (11 of 11 reviews match)
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Empire Today's reply to:

Empire Today - Worst Experience - Unprofessional

Dear Patricia,
All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide.

We’re aware that we’re currently working with you towards a solution, and will continue to follow up until your concerns have been fully addressed.

Thank you for your patience.
-ET Customer Support
Review
#1093330 Review #1093330 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Reason of review
Rude unprofessional salesperson and no follow up by the company
Loss
$4000
Preferred solution
I would like an apology. This is costing me $ because Empire did not follow through

We received a quote and subsequently a followup from Empire to lower the quote. The salesman was annoyed and never sent the updated document.

My husband spoke to him and he confirmed our install dates. The next day my husband followed up again for the updated paperwork because they were supposed to install floors that Monday (this was Friday). The salesman starting screaming at my husband and said he never locked in the dates. My husband yelled back that they had and we even changed our move date to accommodate the vinyl floor install.

WE then asked for his managers name because his behavior was completely unprofessional. He gave a name and then said "and don't f@@x+++ lie. He actually used the f word. I had my husband hang up and called the 800#.

It was a Friday night and they assured me a manager would call me back on Saturday. Have not heard from anyone.

Would never use them and will tell that to anyone that will listen. Horrible experinece

Empire Today's reply to:

Empire Today - Waste of Time

Dear Nancy,
We regret to hear that your installation did not take place as planned. We understand that you have decided to cancel your order, and per your request we have placed you on a do not contact list. If you continue to have questions and/or concerns don’t hesitate to contact us at customersupport@empire-today.com.
Thank you.
-Empire Customer Support
Review
#983062 Review #983062 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Reason of review
Salesman did not do his job
Loss
$5300
Preferred solution
STOP CALLING ME

What a waste of time. Of course their "50/50" deal only applied to certain products.

All we wanted was to pick out flooring get a price and get on with our night. The salesman called his boss to get us a "good deal". It was more than we wanted to pay, but we were willing to go with it. But first we had to sit through his life story.

He did the typical salesman tricks trying to win over the wife (me) and seal the deal. He took up a couple hours of our time talking about himself. What he failed to do was his job. He never checked the flooring under our carpet.

When the installers came out that was the first thing they did. They told us they were certain our tile was asbestos and because of that we couldn't get the hardwood we had picked because it would have to be nailed in. You can't do that with asbestos. If he had done his job we would have picked out another flooring right then and there, but instead they have lost a sale.

Just out of curiosity we asked the installers to measure. The salesman hadn't even gotten the measurements right. They would not have had enough flooring to complete the job. I wasted two vacation days on these people.

They have since contacted me three times.

The second time I asked them not to contact me again or I would post this information online.....so here I am. Moral of the story DON'T WASTE YOUR TIME WITH EMPIRE.

Dear Galen, We are disappointed to hear about your experience. We will review this matter further and will be in contact with you soon. Thank you.
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Review
#967667 Review #967667 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Dear Dave, We are saddened that you feel this way and assure you that we will investigate this matter further. Thank you.
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Review
#958382 Review #958382 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Dear Rick, We regret your experience, but understand that we have spoken to you in regards to your product concerns. For future questions or inquires please contact customersupport@empiretoday.com with your concerns and account information. Thank you.
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Review
#918805 Review #918805 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
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Review
#906867 Review #906867 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Tags
  • Outside Sales Person
Empire Today's reply to:

Empire Today in Grand Rapids, Michigan - Thought everything was good....until my order was randomly cancelled!

Hello Cherie,
Thank you for making us aware of your experience. We regret the lack of communication that you received and wish to learn more. We will be following up with you soon.
Thank you.
-ET Customer Support
Review
#877102 Review #877102 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Reason of review
Order processing issue

I placed an ordered with an Empire Today associate -David- for skylight blinds in my living room. The sales rep was very helpful and even said he had skylights similar to mine.

I told him I wasn't in a big hurry but as time went on with no contact, I became concerned. Finally, Trent- the one taking measurements- came to the house twice. I waited again for installation information. Then a few days ago, I received a refund check for my deposit.

There was no explanation as to why I was receiving a refund, just the check. After going through three phone associates to find out what was going on, one finally told me that the sales rep - David - had cancelled the order due to the blinds not fitting minimum width requirements. I found that out only after having to research the information. There was no call explaining why or that the order would be cancelled.

I've been waiting for weeks for installation only to find out that they never intended to follow through. I am totally disgusted with Empire Today!!

Empire Today's reply to:

Empire Today in Hampton, Georgia - $99 Deal is no deal.

Dear Frederick and Tami,
We strive to leave a positive lasting impression during our sales appointments and sincerely regret that this was not the case. We would like to answer any remaining questions or concerns that you may have, please contact us at customersupport@empiretoday.com with your inquiries.
Thank you.
Review
#580383 Review #580383 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Cons
  • Being ripped off
  • False advertising
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Price reduction

My wife and I called in response to the Ad and was not given notice that only a select product was included. The was never any distinction made between what product was in the special and what was not. The company did not try to rectify the situation of the false sales pitch. We have no problem with the work itself but the company, including the representative that came to our home are as fraudulent as could be.

We made several calls to their offices at least expecting to get a little satisfaction and nothing has transpired. My advice would be not to get involved with this company. They have no morals. We decided to not have the study done and the salesman acted as though he did us a favor for knocking 2k off the price.

If you do deal with this company, you do so at your own peril.

Empire Today's reply to:

Empire Today in Hubbardston, Massachusetts - Empire No Show - Wasted My Time

Steven, your experience is not what we expect for our customers, and we regret that you were inconvenienced. It’s our understanding that we’ve been in contact with you and that your sales appointment has been rescheduled. You can also contact us at 888-588-2315 x4195 or customersupport@empiretoday.com if you have any additional questions or concerns.

Thank you.

Rebekah Clerk, National Customer Service Manager
Review
#425175 Review #425175 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Loss
$300

I scheduled an appointment with empire to quote new flooring in my home. I had an appointment today, Monday, between 4-6.

I leave work early (losing money)to ensure I am home on time for the representative. I wait until 6:30 before I call customer service. The customer service rep puts me on hold for 15 minutes while he tries to contact the rep that never made it to my home. He comes back to tell me that the rep didn't have the flooring samples and she called her sales manager and told him and assumed that the sales manager would call and cancel my appointment.

The sales manager assumed the rep would cancel my appointment (probably because that's what a good rep would do, not have her boss do her work), so nobody ended up calling me. The customer service offered $50 off. Wow...$50 off of my project which would have been about $20k. I lost more than $50 for leaving work early.

What a waste of time.

Not notifying your clients is bad business.

Mr. Levene – I've read the information that was provided in your post and also have been in contact with my team to learn more about the information that we have on file. Since I oversee the Customer Service Team, I can assure you that we take each and every concern...
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Review
#196801 Review #196801 is a subjective opinion of poster.
Service
Empire Today Sales Representative