Reply by Empire Today

Pam, we do try to work with any customer that experiences issues during their installation. It’s my understanding we and the installation team cooperated with the police and the investigation has been closed. If you’d like, I am available to follow back with you regarding the situation. Please feel free to email me at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Richardson, Texas
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Update by user Apr 17, 2011

us for our $4,300 loss. We are extremely dissatisfied with Empire!

Original review posted by user Apr 17, 2011

We had a "whole house" installation done in February, 2011. During the installation we discovered several pieces of jewelry missing from a closet that they should never even have been in.

We called customer service, the police, filed a report and did exactly what Empire told us to do. No confessions came from the installers and the police were unable to recover our stolen items, so Empire told us there was nothing more they could do.

Their lack of compassion and concern is disgusting. They did nothing to compensate us for our $4,300 loss.

Don't Use Empire Today!!!

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